Academic Technology Specialist

Under the general direction of the Associate Director of Learning Technologies and Director of Teaching & Learning with Technology (TLT) the Academic Technology Specialist works with others to provide seamless support of technology and learning spaces across the Ithaca College campus. Primary responsibilities of the Academic Technology Specialist are training users of classroom technologies; provide support on issues forwarded from the service desk system (Tier 2 support), and provide documentation and training materials of learning technologies supported by the TLT team. The Academic Technology Specialist will collaborate with leadership and the academic community to implement and maintain learning technologies.

1. Provide training on classroom learning technologies to the academic community.

2. Ensure faculty and students can effectively utilize technology resources available in learning spaces and work in collaboration with others to ensure instructional equipment and applications remain functional.

3. Develop and maintain software documentation and training materials for technical and operational needs including video tutorials, knowledge-based articles and website resources.

4. Collaborate with TLT staff to provide exemplary support services for learning spaces including discipline-specific software and hardware that is supported by IT.

5. Provide second tier technical assistance support services that originate from the academic community and are related to teaching and learning. Collaborate with other TLT team members in the evaluation, piloting, and implementation of projects. 

6. Ensure that quality support services are continuously offered; meet regularly with others responsible for technology within schools for continuous improvement to technical support.

7. Complete special projects as assigned and participate in solution teams assigned, collaborating on items such as process improvement, implementation strategies, and continuous service improvement. 

8. Develop and demonstrate a multicultural awareness and contribute to cultivating an inclusive, diverse and respectful College community. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students, and visitors to Ithaca College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.

Associate degree or a minimum of two years of experience in the application of technology practices; knowledge and experience in supporting technology; technical aptitude in learning technologies; experience working with both Windows and MacIntosh operating systems and learning applications like Learning Management Systems; strong interpersonal, collaboration and communication skills and the ability to effectively work and interact respectfully within a diverse and inclusive environment; excellent customer service, organizational and time management skills with the ability to operate with minimal supervision; ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations, and to respond appropriately to conflicts and problems; ability to maintain confidentiality.
Bachelor degree or advanced coursework and knowledge of emergent technology, learning technology innovation, human interaction with automation, or the instructional computing and the ability to operate and troubleshoot multi‐media presentation systems and other classroom-related equipment, and experience working in a college or university setting are preferred.

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Interested applicants must apply online at http://ithaca.edu/jobs/ and attach a resume, cover letter, and list of three professional references. Questions about online application should be directed to the Office of Human Resources at (607) 274-8000. Screening of applications will begin immediately.

At Ithaca College, a comprehensive residential campus community of 6,500 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.

We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

Nestled in the heart of New York State’s scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger’s as one of the top 10 places to live in the United States.

To learn more about Ithaca College, visit us at http://ithaca.edu