Academic Technology Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Technology
Job Status
Areas of Responsibility
  • Instructional Technology

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.


Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Essential Functions and Responsibilities:

  • Conduct needs analyses to determine the scope of requests for new instructional and assessment capabilities

  • Evaluate available technologies in response to requests for new instructional and assessment capabilities

  • Analyze technology applications and tools for functionality and ease of integration

  • Working with vendors, project managers, and IT developers, facilitate integrations between existing and new instructional and assessment technologies

  • Document specifications, actions, configurations, and other key components of each implementation to provide ready reference for future support work or additional implementations

  • Develop specifications and standards for 3rd party providers of instructional and assessment technologies

  • Provide tier 2 support for implemented technologies

  • Actively evaluate the performance of implemented technologies and monitor 3rd party vendor enhancements

  • Monitor emerging technologies to determine whether they would be valuable additions to our platforms

Knowledge, Skill and Abilities:

  • Working knowledge of database structure

  • Working knowledge of data query and manipulation scripting

  • Documented experience implementing single sign-on (SSO)

  • Experience working with educational technologies such as SCORM, xAPI, learning management systems (LMS), and/or LTI

  • Demonstrated ability to work on multiple projects simultaneously

  • Demonstrated experience documenting requirements, processes, and specifications

  • Strong communication skills, including the ability to translate between technical and non-technical partners


Minimum Qualifications:

  • At least 3 years of work related to technology implementation (implementation management, technical support, data migration, etc.)

  • At least 1 year of work in an educational technology environment

  • Bachelor’s degree in information systems, database management, software engineering, educational technology, or related area

Preferred Qualifications:

  • Experience working within Higher Education

  • Master’s degree in a related field and/or relevant certifications beyond the initial degree

Working Conditions  
As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.