Academic Technology Support Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Technology
Job Status
Areas of Responsibility
  • Instructional Technology


  • Full time
  • July 1st, 2016
  • 7:30 am-4:00 pm (work hours)


McLean School, a K-12 co-educational independent school in Potomac, Maryland, seeks applicants for the full-time position of Academic Technology Support Specialist to begin July 1st, 2016.

McLean School has, for sixty years, been helping students realize their full potential by providing a comprehensive college preparatory program that emphasizes small classes, differentiated instruction, and individualized program enhancement. We embrace both traditional learners and ones with mild to moderate learning differences. Many of our students excel in some areas while benefiting from support in others. We are committed to wellness and the promotion of a mindful community.


The Academic Technology Support Specialist (ATSS) supports the McLean School community in the use of technology and online resources. The ATSS shares the responsibility of User Support with the System Administrator. He or she shares the responsibility of administrating school-wide data systems with members of the Academic Program Department, Admission, Development, Communication & Marketing and all three academic divisions. The ATSS shares responsibility for educating employees on best practices for implementing and integrating technology.


This position will function in the highly-collaborative Academic Program Department (APD). The APD is tasked with integrating McLean's approach across information technology, academic technology, curriculum, 21st-Century pedagogy, professional development, and the Learning Commons Library and Digital Platform.


Application Instructions

Send a résumé and customized cover letter with contact information for three references to Mike Carson at




  • Knowledge of Mac hardware and troubleshooting.
  • Knowledge of Mac software and troubleshooting, especially MacOS X.
  • Knowledge of school data systems (such as Whipple Hill, Blackbaud, inResonance, etc.).
  • Knowledge of Google Apps for Education.
  • Understanding of how technology supports learners in an educational setting.
  • Ability to learn new software applications quickly.
  • Ability to create online training materials.
  • Excellent verbal and written communication skills.
  • Outstanding customer service skills.
  • Strong organizational skills with a close attention to detail and the ability to move among multiple tasks and projects with ease.
  • Ability to communicate in a friendly, professional, and timely manner with students, faculty, and staff.

Qualifications - Required

  • 2 years of full time equivalent work experience in user support or experience with students and teachers in an education setting.

Qualifications - Preferred

  • A degree related to information technology, library science, or education.
  • CompTIA A+ Computer Repair Technician or equivalent certification in workstation troubleshooting.
  • Experience with basic HTML and JavaScript coding is desirable.
  • Prior experience and/or exceptional ability in interacting with elementary, middle, and high school age children.