Apple / Mac IT Helpdesk Support

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

Laurence School, a kindergarten through sixth grade school in Valley Glen, California is excited to announce a new opportunity due to growth and increased technology on campus.


Reporting to the Director of Information Technology, the full-time (12-month) Apple\Mac IT Helpdesk Support position will directly interact with teachers and students to help identify and assist them with their IT Hardware and Software questions. A successful candidate needs to be flexible and able to wear many hats. We are looking for technology enthusiasts who demonstrate a passion for their field and who contribute on many levels. The ideal candidate will have strong, individual contributor skills. We are a distributed team, so the ability to work independently is a must, as is the need to be a great communicator.

Level 1 Support including but not limited to:

• As the first point of contact, provide support to end-users on a variety of technology issues.
• Identify, research, troubleshoot and resolve technical problems as they arise.
• Provide support through remote desktop session, email, phone, and face to face at user's workstation.
• Install, integrate, and configure new computer systems and hardware for users.
• Review, prioritize, and process problem reports; document the progress of projects and maintain accurate records of repair and preventative maintenance performed.
• Assist in training users in the proper use of Mac/PC and network hardware and software.
• Provide personal training for new teachers, helping them acquire the basic skills they need to get started on photo, video, and other projects.
• Imaging / re-imaging end user desktop and laptop machines when necessary.
• Documentation of supported system and application procedures and processes.
• Create job aiding tutorials as needed.
• Design, coordinate, and conduct end user training.

Skill and Experience Requirements:

• Bachelor's Degree in Computer Science and/or equivalent in experience -- Current college students are welcome to apply.
• Experience at Apple Genius Bar is a plus.
• Apple Certification preferred.
• Maintain composure and customer focus while troubleshooting and solving issues.
• Must have advanced Apple experience with proven technical ability.
• 2+ years IT work experience preferred in an educational support and customer service environment.
• Demonstrated expertise in configuring, installing and troubleshooting Mac and PC systems.
• Experience with the following software suites:
◦ Office for Mac (Word, Excel, PowerPoint, Outlook)
◦ iWork (Pages, Keynote, Numbers) on OS X and iOS
◦ iLife (iTunes, iMovie, Photos)
◦ Google Apps (Web and iOS)
Experience with audio/video equipment setup, maintenance, and troubleshooting:
◦ Projectors
◦ SMART Boards
• Working knowledge of remote access: Remote Desktop Tools.
• Experience working in a wireless network environment.
• Experience with Active Directory client management, file sharing, printer sharing, and NTFS permissions.
• Experience with Munki/Deploy Studio/Imagr is also plus.

8am - 5pm work schedule.


Ideally the candidate would be available on a full-time basis. The school can accommodate a part-time employee if we can better understand the availability schedule of the candidate. We offer competitive compensation based on the candidate's experience level. Additionally, for full-time employees we offer complete health, dental and vision benefits.

Please, no phone calls about this job! Qualified candidates are encouraged to email with your resume and cover letter. Position will require working at our school campus. Contact Tyler Nguyen