Assistant Director of Information Technology

Job Description:

Under direction of the appropriate administrator, the Assistant Director of Information Technology assists in the planning, organization, and direction of district-wide operations and management of the ITS department; manages assigned ITS staff and technology areas; ensures consistent and effective service to the college community; and values and promotes the mission and vision of the college.

Job Responsibilities:

• Provides day-to-day supervision, coordination and operation of help desk services, desktop computing, AV resources, data communication infrastructure, telephone system equipment, video security systems, and related applications.
• Oversees the design of technology plans for new buildings, renovations, and remodels.
• In consultation with campus partners, purchases and implements computers, software, peripherals and AV equipment.
• Coordinates the technical design of classrooms and laboratories, including selection of equipment, furniture, room layout, and infrastructure and utilities connectivity.
• Ensures the successful and timely resolution of service requests.
• Administers service management, device management, and asset tracking software.
• Provides training and support to staff as required.
• Participates in and co-chairs relevant shared-governance groups.
• Assists with budget development, technology planning, accreditation, and other projects.

Job Requirements:

Knowledge of:

• Modern device management software, such as MDM’s (e.g. Jamf, Intune); The working methods, procedures, materials, and equipment used in technical support operations;
• Management skills with policy and budget formation including preparation and administration of an annual budget;
• Audiovisual systems for events and instructional spaces;
• Supervision and training techniques;

Demonstrated ability to:

• Perform all relevant duties of the position with only general directions;
• Maintain accurate records and make reports;
• Train and mentor personnel;
• Develop and maintain cooperative working relationships with those contacted during the course of work;
• Perform highly skilled computer and AV work;

Qualifications:

• Possession of a bachelor’s degree in computer science or information systems, or a related field, and five years of increasingly responsible and varied experience in information technology with at least one year of supervisory experience OR any equivalent combination of education, training, and experience.
• A sensitivity to and an understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.