Associate Director of Infrastructure Services, Information Technology

Job Level
Mid-level position
Job Category
Associate / Assistant Director
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Information Technology
  • Services / Service Management

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state.  Biotechnology, IT Security, Laser Electro-Optics, Nursing, Robotics, Sonography, Telecommunications and dozens of other career programs produce potential employees each year.  STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree.  With an annual enrollment of over 7,700 day, evening, weekend and online students S.T.C.C. is a vibrant campus rich in diversity.

Job Description:


Under the direction of Assistant Vice President and Chief Information Officer (CIO), Information, The Associate Director of Infrastructure Services role is to plan, organize, and manage systems, network staff and overall Systems & Network operations to ensure the stable operation of the Campus IT infrastructure. This includes developing, maintaining, supporting Servers and network infrastructure, Internet Security, Backups and PC's. The Associate Director of Infrastructure Services will also schedule and direct activities to resolve hardware, network and software problems in a timely and accurate fashion. Assist IT team in selecting, problem solving and implementing new technologies.

Reporting to:

Under the supervision of Assistant Vice President and Chief Information Officer this position will be responsible for the following:

Job responsibilities include, but are not limited to:

  • Manage and set priorities for the design, maintenance, development, and evaluation of IT infrastructure systems, including Servers, LANs, WAN, Internet, intranet, security, wireless and implementations.

  • Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.

  • Conduct feasibility studies for various upgrade projects, improvements, and other conversions.

  • Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management.

  • Participate in the development of IT strategies in collaboration with the IT team.

  • Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.

  • Test Systems and network performance and provide performance statistics and reports; develop strategies for maintaining systems and network infrastructure.

  • Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.

  • Negotiate with vendors, and contractors to secure infrastructure-specific products and services.

  • Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality & infrastructure requirements and upgrades.

  • Communicate and collaborate with Facilities and Campus Police to provide IT infrastructure services and support.

  • Establish and maintain regular written and in-person communications with the IT team, IT leaders and supervisor regarding pertinent infrastructure activities and end-users requirements.

  • Assist with the planning and deployment of infrastructure security measures.

  • Establish service level agreements with business units.

  • Practice IT asset management, including maintenance of component inventory and related documentation.

  • Respond to infrastructure emergencies outside of normal working hours as needed and provide support under the College emergency management plan and business continuity planning and recovery.


  • A degree in the field of computer science, information sciences, or related field and five (5) or more years of experience managing and delivering infrastructure design and operational excellence required

  • An additional five (5) or more years of directly related experience may be substituted for the Bachelor's degree.

  • Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation.

  • Three years successful leadership and supervision of an infrastructure team.

  • Proven experience with network capacity planning, network security principles, and general network management best practices.

  • Strong, hands-on technical knowledge of network, security, windows servers and PC operating systems - Prefer Cisco and Microsoft technology

  • Excellent knowledge of telephony systems, including Cisco VOIP.

  • Working technical knowledge of current network hardware, protocols, and Internet standards

  • Demonstrated leadership and personnel/project management skills.

  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations

  • Excellent network hardware troubleshooting experience.

  • Extensive application support experience with Cisco network management, Firewall and Windows applications.

  • Good understanding of the organization's goals and objectives.

  • Knowledge of applicable data privacy practices and laws.

  • Strong interpersonal, written, and oral communication skills.

  • Able to conduct research into networking issues and products as required.

  • Ability to present ideas in user-friendly language.

  • Highly self-motivated and directed, with keen attention to detail.

  • Proven analytical and problem-solving abilities.

  • Able to effectively prioritize tasks in a high-pressure environment.

  • Strong customer service orientation.

  • Experience working in a team-oriented, collaborative environment.

Supervisory Responsibility:

The Associate Director of Infrastructure Services supervise and oversees network and systems services and staff and provide operational and strategic directions to support Information Technology goals and mission of the college.


Work is generally performed in an office setting with comfortable environmental conditions. Work involves a high activity level and pace and competing time demands. This position is stationary 50% of the time and frequently needs to move about inside the office department, and throughout the campus community to access equipment, technology and in service of others. Required to regularly communicate and interact with students, employees, faculty and the public.  The position operates a computer and other office and technology equipment such as a copy machine, scanner and printer. Must be able to detect and assess network performance and inspect and test systems.

This job description reflects management's assignment of essential functions and does not proscribe or restrict the tasks that may be assigned or are subject to change.

Additional Information:

SALARY: Salary commensurate with experience

BENEFITS: Yes. State Funded


WORK SCHEDULE: Full-time; scheduled for 37.5 hours week, Exempt


TRAVEL: Occasional travel as needed


Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment including verification of academic credentials, licenses, certifications, and/or verification of work history. Conditional offers of employment are subject to a successful criminal background check which includes, national background screening,  Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check. 

CLOSING DATE: Until filled

Application Instructions:


The Board of Higher Education and the Boards of Trustees of the Community Colleges maintain and promote a policy of non-discrimination on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information maternity leave, military service and national origin ("protected class(s)/classification(s)." Further, this policy prohibits retaliation and incorporates by reference, and where applicable, the requirements of Titles VI and VII of the Civil Rights Act of 1964; Title VI of the Civil Rights Act of 1968; Titles I and II of the Civil Rights Act of 1991; Title IX of the Education Amendments of 1972 and its regulations found at 34 C.F.R. part 106; Equal Pay Act of 1963; Civil Rights Restoration Act of 1988; Sections 503 and 504 of the Rehabilitation Act of 1973; Americans with Disabilities Act of 1990; Section 402 of the Vietnam-era Veterans Readjustment Act of 1974, Uniformed Services Employment and Reemployment Rights Act (USERRA); Age Discrimination Act of 1975; Age Discrimination in Employment Act of 1967, as amended; Family and Medical Leave Act of 1993; Federal Executive Order 11246 of 1965, as amended by Executive Order 11375 of 1967; Federal Executive Order 12900 of 1994; Federal Executive Order 13145 of 2000; Federal Executive Order 13160 of 2000; Federal Executive Order 13166 of 2000; Massachusetts Civil Rights Act; Massachusetts General Laws Chapters 151B, 151C, and Chapter 149; directives of the BHE, the Boards of Trustees of the Community Colleges and the Commonwealth of Massachusetts; and other applicable local, state and federal constitutions, statutes, regulations and executive orders.


STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.