A/V and Device Support Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Information Technology
Job Status
Areas of Responsibility
  • Audio / Visual
  • Support / Help desk

The A/V and Device Support Specialist serves two important roles in the Technology Department. (S)he is the primary technician for all audio-visual systems and equipment and the level one device technician for laptops, desktops, iPads, printers, copiers, and other devices.

This is a part­-time (50%), non-exempt 12-month position that reports to the Senior Technology Manager.

Essential Duties and Responsibilities

1. A/V support for classrooms, commons spaces, and campus events

Maintain, troubleshoot, and repair A/V equipment: projectors, speakers, SMART Boards, control panels, Apple TVs, cameras
Support general A/V needs by meeting with event organizers and ensuring that equipment is set up and ready for use, including troubleshooting issues during the event
Project manage work of third-party contractors as needed for installation, repair, and upgrades of small to mid-size installations, including writing Requests for Proposals (RFPs), analyzing bids, and making recommendations of vendors
Serve as primary A/V technician for various sized meetings and events as directed in classrooms, the Choral Room, and dining room, including setting up and managing sound mixers, microphones, video cameras, and the control board
Serve as secondary A/V support for events as the backup to the Theater Tech Manager
Proactively identify campus A/V improvements and work with the Systems Manager to develop, propose and recommend solutions about how to improve current systems and processes
Proactively reach out and train employees to use the A/V equipment in classroom and meeting spaces, including conducting in-person trainings and creating documentation
Provide post-production services for filmed events, including media conversion, media storage and delivery in optimal format

2. First responder and problem solver for employee and student devices

Provide tier one troubleshooting for laptops, desktops, iPads, printers, copiers, digital signage, and monitors across campus, including breakage, how-to’s, and small- to mid-size problems
Assist with computer imaging and deployment, including backing up, configuring, following a checklist, scheduling a meeting, and orienting employee to new computer
Use the help desk system to update the status and histories of assigned tickets in a timely manner
Proactively schedule, plan, and cross-train other Systems Team members in basic A/V troubleshooting
Other duties as assigned

Key Qualifications

Possess a minimum of a bachelor’s degree in a relevant field or 5 years relevant work experience
Excellent working knowledge of and previous experience with A/V systems and equipment, such as SMART interactive whiteboards, Hitachi and NEC projectors, Extron switchers, SP Controls control panels, and more
Extensive experience with OS X , iOS, Windows 7, iMovie, Adobe Creative Suite, and Chrome, Safari, and Firefox browsers
Project management skills
Ability to evaluate, analyze, and synthesize written and verbal information
Ability to communicate effectively and build relationships with customers in person, via email, or over the phone
Ability to write technical documentation, RFPs, and training material
Working knowledge of HP products and printers, Xerox copiers, and Apple hardware
Experience with Google Apps (GMail, Google Drive, Google Calendar)
Experience with help desk software a plus (SolarWinds Web Help Desk)
Enjoys troubleshooting and fixing things, whether they be mechanical, technological, or process-oriented
Excellent researcher and evaluator of products, information, and vendors
Ability to explain technical situations to users of all technical skill levels
Independent, efficient
Polite, patient, courteous, and friendly
Strong interpersonal skills
Calm under pressure
Passionate about contributing to a work environment that supports creativity, excellence, and 21st-century learning
Must be able to pass a federal and state fingerprinting and background check and provide a recent negative TB test

Physical Demands and Working Environment

Position requires occasional weekend and/or evening work, dependent on production schedule
This job is performed in a multi­-building school environment with stairways
Must be able to lift and unpack equipment and to perform complex maintenance and troubleshooting tasks
Must be able to reach to a height of at least six feet, lift equipment (projectors, speakers, etc.) weighing 50 pounds, work in low light and cramped conditions, and assemble equipment using tools which may require precision work

For Consideration

Please send resume, cover letter and application to hr@castilleja.org. You must use AVSPEC as the subject of your email. Compensation commensurate with experience.