Client Technology Specialist
- Job Summary
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Kutztown University is seeking a technology generalist to provide instructional and technical support for our faculty, students, and staff. Technical assistance will be provided in-person, over the phone, and through our Help Desk ticketing system. Qualified candidates can independently research and resolve basic desktop computing issues across a variety of platforms.
Please note the hours for this position are Monday - Thursday 12:00 pm - 8:00 pm and Friday 8:00 am - 4:30 pm.
- Minimum Qualifications
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Qualified candidates must be able to install, troubleshoot, and support Microsoft Windows 10 and Apple OS X applications, printers, and network connections. Experience troubleshooting and maintaining instructional technology is also required. Two years of call center technical support experience, exemplary customer service, and effective communication must be demonstrated.
- Preferred Qualifications
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Exemplary candidates will possess knowledge of the following:
- ITIL Foundation Certification
- HP LaserJet printers
- Microsoft Active Directory and Group Policy
- JAMF Casper Suite
- Microsoft Office 2013
- Windows PowerShell
- Windows ADK
- Windows Sysinternals
- Microsoft SCCM
- Supplemental Information
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Applications & Resumes will be accepted until position is filled, however; to ensure full consideration, application materials should be received no later than close of business December 22, 2017.
The anticipated starting salary range for this position is $47,883 .
All applications for this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any documentation.
Successful interview, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance), and demonstration of ability are requisite qualifications for all positions.
The University is very interested in hiring employees who have had extensive experience with diverse populations.
Kutztown University is an AA/EOE/member of the PA State System of Higher Education and actively solicits applications from women and minority candidates.
Non-Discrimination Statement
Kutztown University does not discriminate in employment or educational opportunities on the basis of sex, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or veteran status. To discuss a complaint of discrimination, please contact the University's Title IX Coordinator located in the Office of Social Equity, Old Main A-Wing, Room 02, by phone at 610-683-4700 or by e-mail at pena@kutztown.edu or the Office for Civil Rights located in the Lyndon Baines Johnson Department of Education Bldg., 400 Maryland Avenue, SW, Washington, DC 20202-1100, by phone at 800-421-3481 (TDD: 800-877-8339), by fax at 202-453-6012, or by e-mail at OCR@ed.gov.