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Information Technology (IT) invites applications for a Computer Support Specialist Ito provide desktop (PC & Mac), printer and mobile device support to a variety of campus stakeholders. In addition, this position will be responsible for providing support for a variety of standard business applications (Outlook, Excel, Word, etc.). This position will be responsible for the troubleshooting of network connections for Windows PCs, Macs, printers and mobile devices. This position will be responsible for lab management, including hardware, and software deployments. This position may assist with training up to a dozen student employees.

 

This position requires incumbent to complete the LANDesk Remote Management Training; complete the MCTS or MCSE Certification; and complete the ITIL Foundation Certification.

 

Required Skills

  • Experience supporting current Windows operating systems in a business setting.

    • Provisioning

    • Deployment

    • Command Line

    • Scripting (Batch, PowerShell, etc.)

  • Experience supporting Mac OSX in a networked environment.

  • Experience with Active Directory management.

  • Experience supporting smart mobile devices in a business setting.

  • Understanding of enterprise business services such as

    • Email

    • Calendar/Scheduling o Identity Management

  • Basic understanding and knowledge of server concepts and usage.

  • Strong knowledge, skill, and ability to work with a wide variety of computer hardware and software.

  • Excellent problem-solving and strong computer and network troubleshooting skills.

  • Ability to distinguish among user-caused, system software caused, and hardware related problems.

  • Understanding of security concerns in a networked environment.

  • Strong verbal and written communication skills.

  • Good interpersonal skills to defuse tense situations and to reassure clients about steps being taken to solve their problems.

  • Ability to listen, ask pointed questions, and assess problems, often without seeing the problem first hand (help is often requested over the phone).

  • Ability to communicate technical information about hardware, software, and techniques in understanding terms to a variety of audiences with varying skill levels.

  • Strong commitment to providing high-level customer service.

  • Demonstrates ability to be prompt and responsive.

  • Demonstrates empathy for customers.

  • Experience in organizing and prioritizing work for self and others.

  • Good decision-making skills to handle minute-to-minute issues.

 

Minimum Required Experience

  • High school diploma (or equivalency) in addition to one (1) year of related experience/training in a medium (>50 employees) setting; or any combination of experience and education that provides the competencies necessary to successfully discharge the duties and responsibilities assigned to the position.

 

Preferred Qualifications

  • Associate’s degree or 2 years of experience in a large (>100 employees) setting.

  • Previous customer service experience

  • A+ Certification

  • ACMT Certification

  • Endpoint Management Experience

  • IT Related Training/Experience/Certifications

 

About the Information Technology and UM

The mission of the Information Technology unit (IT) is to provide leadership in identifying and supporting the information technology infrastructure required to support the broader strategic and tactical plans of the University of Montana - Missoula, the four campuses of the multi¬campus University of Montana, and the Montana University System.

The mission of the Client Services Division is to provide a high level of proactive customer and technical support to students, faculty and staff that increases the ease of their use of campus operated technologies.

The University of Montana is an Equal Opportunity/Affirmative Action employer and has a student body of approximately 10,000 undergraduates and graduates, including more than 1,500 students of color and more than 900 international students and scholars from more than 70 countries. We encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disability preference in accordance with state law.

SUMMARY

Organization: University of Montana
Location:
Montana
Job Category:
Specialist / Associate
Areas of Responsibility:
Information Technology
Support / Help desk
Job Level:
Entry-level position
Job Sector:
Information Technology
Information Technology