Computer Support Systems Manager

Job Level
Mid-level position
Job Category
Manager / Supervisor
  • Information Technology
Job Status
Areas of Responsibility
  • Network / Systems
  • Support / Help desk
Working Title: Computer Support Systems Manager
Faculty Rank: Lecturer
Role Title: Professional Faculty
Posting Number: AP0190220
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

This position provides management and administration of support systems used by
Division of Operations IT and Data Administration personnel. Administers and configures systems to remotely administer software updates, update virus definitions, remotely deploy, and manage software installations. This includes the development of patch baselines and regular updates. Manages user and computer accounts, roaming profiles in active directory. Conducts regular scans of all systems for Personally identifiable information (PII) and develops reports of findings. Administers Mobile Device Management software to remotely manage wireless and portable devices. Monitors and documents performance of infrastructure including servers, network, and systems. Serves as second tier of support within the computing support center.

Required Qualifications:
  • Advanced degree in Computer Science, Systems Engineering, Information Technology, or other related field, or equivalent combination of education/training and significant work experience.

  • Experience administering IT needs and systems for multiple organizations at multiple locations.

  • Experience providing technical support and troubleshooting services on various platforms, including Microsoft Windows, Mac, iOS, and Android operating systems.

  • Experience leading diverse teams with varies levels of technical background.

  • Must have a valid driver’s license in order to travel and respond to IT needs at various locations on campus.

  • Ability to plan, design, implement and manage multi-server complex departmental and enterprise systems.

  • Experience working with database management systems such as Oracle and MS SQL Server.

  • Detailed knowledge of Microsoft products including, but not limited to: Windows Server and desktop operating systems and Microsoft Office Suites.

  • Experience analyzing and modifying systems and software in order to automate tasks, perform system integration and allow customized data access.

  • Demonstrated experience administering a multi-user heterogeneous Windows environment.

Preferred Qualifications:
  • Experience with Windows Active Directory and roaming profiles.

  • Experience with network back-up systems and infrastructure.

  • Experience utilizing and administering System Center Configuration Manager and Windows Deployment Services.

  • Experience administering TeamDynamix, ServiceNow or other IT ticketing and service management applications.

  • Experience with IT service management as demonstrated through ITIL Foundation Certification.

  • Knowledge of compliance with state, local, and university policies and procedures.

  • Experience in a higher education or public sector environment

Employment Conditions: Must have a criminal background check, Must have a driver's license check, Emergency Personnel - health & safety related, Must have an acceptable and safe driving record
Must have a conviction check: Yes
Describe Other:

Additional hours or adjusted schedule may be needed to meet the needs of the department. Must be able to work evenings, weekends, and overtime throughout the year. Designated as emergency personnel. - Must be able to drive to various customer sites and transport equipment as needed to provide computer user support.

Employment Comments:  
How to Apply for this Job:

Interested candidates should apply on-line at, posting #AP0190220. Review of applicants will being July 29, 2019 and continue until position is filled.

Employee Category: Administrative and Professional Faculty
Appointment Type: Regular
If restricted or temporary, enter end date:  
FLSA Status: Exempt: Not eligible for overtime
Tenure Status: Non-Tenure Track
Academic Year or Calendar Year: Calendar Year
Percent Employment: Full-time
If part time, enter Percent Time:  
Pay Range: Commensurate with Experience
Location: Blacksburg
Department: Info Tech for Admin Services
Location, if not Blacksburg:  
Location Zip Code: 24061
Work Schedule: M-F; 8am-5pm
Job Posting Date: 06/24/2019
Review Begin Date: 07/29/2019
Job Close Date:  
Restricted to university employees only?  
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

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