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Position Title

CRM Application Administrator

Campus

Bloomington

Department

VICE PRES INFORMATION TECHNLGY (UA-VPIT-IUBLA)

Department Information

 

Job Summary

With minimal supervision, performs administration and support of IU CRM Platform cloud applications and vended products at Indiana University. Performs upgrades, solution design, analysis, troubleshooting, bug-fixing, testing, documentation, and support of document management, quality assurance, and user facing applications and products. Performs system and software administration in support of applications serving the entire university. This position serves as a technical resource for application configuration and installation, application Tier 3 support, infrastructure maintenance, and problem determination and resolution.

Works as part of a team and demonstrates a high degree of self-initiative and commitment to expand skills and expertise through a variety of methods, including self-study, working/mentoring with colleagues, and both internal and external training. Able to work on administration tasks on own, and may initiate analysis phases of application support.

Responds to customer requests and work queues, maintains task documentation and may make programming changes necessary for upgrades, releases and customization. Collaborates with technical and functional business clients and teams within the central information technology organization. The job’s work is in the area of development support tools.

Required Qualifications

REQUIRED: Bachelor’s degree and two years of experience in the areas of customer support, application support, and documentation.

Combinations of related education and experience may be considered.

Ability to effectively communicate and exchange information. Problem solving skills. Customer service attitude and willingness to work in a team-oriented environment.

Creativity in identifying complex problems and finding solutions quickly and accurately; attention to detail in communicating technical issues and implementing solutions; mental discipline in resolving software problems; ability to change priorities as project expands or project needs change.

Preferred Qualifications

Degree in Computer Science, Business Systems, or related discipline. Some programming experience. Experience working with one or more development support tools.

Working Conditions / Physical Demands

 

Salary Range

 

Salary Plan

PAE

Salary Grade

3IT

FLSA

Exempt

Work Location

Bloomington, Indiana

Job Category

IT/System Maintenance/Support

Posting Detail Information

 

Posting Number

12216P

Open Date

07/21/2019

Close Date

08/09/2019

Open Until Filled

No

Posting Disclaimer

This posting may be closed at any time at the discretion of the University, but it will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the posting Open Date.

Special Instructions Summary

SUMMARY

Organization: Indiana University
Location:
Indiana
Job Category:
Administrator / Manager (of network or database)
Areas of Responsibility:
Information Technology
Job Level:
Mid-level position
Job Sector:
Information Technology