Database Administrator / Help Desk Technician

Job Level
Mid-level position
Job Category
Administrator / Manager (of network or database), Technician
  • Information Technology
  • Systems / Operations
Job Status
Areas of Responsibility
  • Support / Help desk
  • Data / Database

Major Responsibilities:


Database Administration

  • Administer school database system
  • Support database users with technical support relating to database functions
  • Work closely with system administrator on syncing information across systems
  • Coordinate the flow of information between database modules and external systems


Help Desk

  • Staff the help desk and respond to PC related questions from student and teachers
  • Respond to Tier 1 tech support tickets from faculty and staff
  • Supervise the work of help desk students
  • Coordinate and setup AV needs for campus events
  • Performs other projects and duties as assigned





Knowledge of MacOS and Windows hardware, operating systems troubleshooting and repair.
Experience with database systems/ queries
General knowledge of active directory/group policy
General knowledge of audio/ video and multimedia systems
Ability to work with users of all skill levels
Good communication skills on the phone and in person
Knowledge of Senior Systems a plus

Education:                 Bachelor’s degree in an Information Technology field preferred*


Experience:                Two to five years’ experience as a database/ helpdesk technician in an educational environment or business.