Database Applications Manager and Support Specialist

Job Level
Mid-level position
Job Category
Manager / Supervisor, Specialist / Associate
  • Information Technology
  • Systems / Operations
Job Status
Areas of Responsibility
  • Support / Help desk
  • Data / Database

The Bryn Mawr School has an immediate opening for a Database Applications Manager and Support Specialist. The Database Applications Manager and Support Specialist oversees the management and administration of the school’s database systems. Primary oversight is for the School’s various databases, but additional responsibilities will include supporting/training staff in the use of systems and implementing improvements to current systems.

The candidate will work closely with various operational units, the Technology Department and others to ensure users are utilizing our database systems to their fullest capabilities. Additionally, the candidate will provide training and direct technical support to users, as needed, helping them to understand how to best enter, manage, and use data as a tool for making informed decisions.

This position will also provide general technical support to the School’s staff members as needed. Strong communication skills and an ability to work with a skilled group of professionals in a highly collaborative environment are essential.

This full-time, twelve-month position reports to the Director of Technology.


Manage and administer the School’s Blackbaud systems including: Raisers Edge, Financial Edge, Education Edge, and the onSuite products
Manage and administer the School’s various other databases including but not limited to our Learning Management System, Electronic Health Records System, etc.
Learn, understand, and assess existing data management processes across various departments and divisions within the school in order to provide support and improvements
Support database users with matters such as data integration, updates, imports, batch changes, queries, exports and related issues; serve as initial troubleshooter when needed
Administer and monitor data integrations between databases to ensure accurate and efficient data flow
Configure custom reports, exports, imports, batch changes, and queries to maintain data quality and in response to department requests
Coordinate and execute regular synchronization of information between multiple applications and databases, using APIs, scripts, or imports and exports
Maintain database integrity, protocols, and security through regular monitoring, error correction, and data clean-up
Assess staff training needs and provide both training and on-going support, enabling staff to use the software effectively and maintain data accuracy
Write and assemble documentation and training materials for the use of database systems
Evaluate new data technologies for their potential to support the School’s initiatives
Stay abreast of industry trends, new system features, and upgrades
Provide help-desk support for parent user accounts and online database access
Provide direct technical support to faculty, staff, and students

Essential Skills

Comprehensive understanding of relational databases with a focus on streamlining business process workflow
Excellent analytical and problem-solving skills, including high degree of attention to detail and accurate processes
Experience developing and providing effective training to colleagues
Ability to articulate technical concepts and solutions to a diverse range of users
Strong interpersonal communication skills including the ability to work collaboratively and effectively with a wide range of users in a friendly manner
Ability to manage several projects at various stages of completion and prioritize day-to- day tasks
Application of best practices to database design, data maintenance, and security
Ability to integrate existing systems with new systems to create efficient, scalable, resilient data environments
Ability to handle personal information discreetly (HIPAA, SOX, etc.)

Desired Skills

Experience with Blackbaud’s suite of software is highly desirable
Familiarity with point of sale software a plus
Familiarity with desktop operating systems and applications


Bachelor of Science in an Information Technology related field or equivalent

Candidates from diverse backgrounds are encouraged to apply. Coaching opportunities are available.

Qualified candidates should send a resume and a list of at least three current references to Justin Curtis, Director of Technology, at Please enter “Database Applications Manager and Support Specialist” as the subject.