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30834  
PROGRAMMER/ANALYST II  
Department Technology Analyst  
$24.81 - $48.70 hourly  
Career  
0827-HUMANITIES TECHNOLOGY  
 
Under the coordinated supervision of the Computing Support Manager of the Center for Digital Humanities, the Manager of the Royce Humanities Group, and the Manager of the Center for 17th and 18th Century Studies/Clark Library, the Department Technical Analyst (DTA) provides day-to-day instructional and user computer support for faculty, staff and graduate students of Royce Humanities, the Center for 17th and 18th Century Studies, and the Clark Library. The Clark Library is an off-campus location, and this position requires the DTA to have their own means of transport to facilitate occasional visits to the Clark. Responsibilities include maintaining, upgrading, and troubleshooting departmental computer systems hardware and software; providing basic user training; planning and accommodating for changes in technology and evolving user needs and requirements; coordinating and working together with other CDH technical staff to resolve complex technical problems involving the Humanities network; maintaining email systems, mailing lists, and the departmental websites; providing A/V support for departmental events; other duties as assigned.  
100  
8:00 am  
5:00 pm  
Qualifications for Position
16 Records
  Qualifications Required/Preferred
 

Demonstrated detailed knowledge of the Microsoft suite of desktop operating systems including Windows 7, 8, 10, and Macintosh OS X. Demonstrated detailed knowledge of PC and Mac hardware and peripherals to perform diagnostics and repair.

Required
 

Demonstrated detailed knowledge of a wide range of commonly used software products to troubleshoot issues and give training in their use.

Required
 

Demonstrated detailed knowledge of network communication protocols and LAN technology to perform network diagnostics and repair client-side problems.

Required
 

Experience with support ticket systems, e.g., Freshdesk, Zendesk, Service Now.

Required
 

Demonstrated knowledge of Audio/Visual equipment setup and usage including monitors, projectors, video recording devices, microphones, and their integration with web meeting tools.

Required
 

Skill in troubleshooting and problem solving, including the ability to formulate hypotheses in a logical way, test them and establish their validity

Required
 

Skill in evaluating and comparing off the shelf solutions in order to make recommendations regarding purchasing.

Required
 

Skill in creating basic web pages and articles through content management systems (e.g., WordPress, Drupal, Joomla) as needed.

Required
 

Demonstrated ability to communicate effectively in standard English, both written and verbally, to share information with co-workers and users and to explain policies and procedures in a clear and concise manner.

Required
 

Ability to make oral presentations on technical matters and train users at a variety of levels.

Required
 

Demonstrated skill in writing, using word processing and electronic mail software, to compose and edit letters, reports and other material in a concise and logical manner.

Required
 

Strong interpersonal skills to establish and maintain cooperative working relationships with faculty, students and staff of various social, cultural and educational backgrounds.

Required
 

Demonstrated ability to provide courteous, accurate and informed customer service on the telephone and in person. Demonstrated ability to handle difficult customer service situations calmly, courteously and efficiently.

Required
 

Demonstrated ability to adjust to a rapidly changing technological environment, involving constant retraining and the requirement to keep abreast of technological developments.

Required
 

Demonstrated ability to rapidly change from one task to another, re-prioritizing in the face of changing customer needs and continuous interruption.

Required
 

Demonstrated ability to work well under minimal supervision.

Required
   
Additional Posting Information
99-Policy Covered  
08-19-2019  
 
hr.mycareer.ucla.edu/applicants/Central?quickFind=76914  
 
 
 
Special Employment Designations/ Requirements Per UC Policy
N/A  
Continued employment contingent upon completion of satisfactory background investigation.  
N/A  
No Response  
No  
 
 

SUMMARY

Location:
California
Job Category:
Analyst
Areas of Responsibility:
All Technology
Job Level:
Entry-level position
Job Sector:
All Technology