Desktop Support Engineer

Job Level
Mid-level position
Job Category
Engineer / Architect
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

Description & Details

Friends School is a Quaker, co-educational, college preparatory school, Pre-K through Grade 12, in Baltimore City, enrolling 803 students, 29% of whom identify as children of color. We are guided by the Quaker ideals of simplicity, peace, integrity, community, equality, and stewardship.  We strive to be a purposefully inclusive community that reflects the racial, ethnic, cultural, socioeconomic, and religious diversity of our city and our region.

Educators at Friends are expected to model and foster the habits of mind we believe are essential to an outstanding education: creativity, curiosity, empathy, reflection, and resilience.  We seek educators whose teaching styles and experiences demonstrate:

  • A desire to understand diverse attitudes, beliefs, behaviors, and practices and to incorporate a culturally responsive lens into teaching and learning.

  • A record of successful collaboration with colleagues, families, and students.

  • A commitment to lifelong learning, and ongoing professional development.

  • An ability to infuse technology to enhance student learning.

  • An openness to interdisciplinary teaching.

  • An appreciation for and understanding of the social and emotional development of students.

  • Flexibility, optimism, and a sense of humor.

Context and Philosophy

Friends School of Baltimore has an opening for a Desktop Support Engineer.  This position will report to the Sr. Desktop Engineer.



  • Coordinates work projects such as converting new computer hardware or software.

  • Evaluates expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.

  • Provides technical support identifying, investigating, and resolving users' problems with computer software and hardware.

  • Applies knowledge of computer software, hardware, and procedures to solve problems.

  • Collaborates with other employees to research and resolve problems.

  • Collaborates with programmers to explain errors and/or recommend modifications to computer programs.

  • Arranges service by software or hardware vendors to repair or replace defective products.

  • Maintains knowledge of technology innovations and trends.

  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.

  • Excellent interpersonal skills.

  • Ability to work with and provide excellent customer service to members of the school community.

  • Strong analytical and problem-solving skills.

  • Superior understanding of computer hardware and software systems.

  • Excellent time management skills.

  • Ability to prioritize tasks and to delegate them when appropriate.

  • Proficient with Microsoft Office Suite or related software.

  • Ability to explain technical issues to technical and nontechnical employees and customers.

  • Proficient with or the ability to quickly learn an array of computer hardware and software.

  • Basic understanding of audio/visual system.

  • Ability to work after hours, as needed, to support events.

Education and Experience:

  • Bachelor’s degree in Computer Science or related field, or equivalent experience, required.

Physical Requirements:

  • Must be able to lift up to 15 pounds at times.

Friends School of Baltimore actively promotes equity, diversity, and inclusion in all programs and operations, including admissions, financial aid, and hiring. To form a community which strives to reflect the world's diversity, we do not discriminate on the basis of race or color, religion, nationality, ethnicity, economic background, physical ability, sex, gender identity or expression, or sexual orientation. Friends School of Baltimore is an equal opportunity employer. Candidates of color and members of other underrepresented groups who might enrich and diversify the school community are strongly encouraged to apply.

How to Apply

Interested candidates should apply with their resume, cover letter, and supporting documents.  A search committee will review candidate information and will contact those candidates they are interested in having a conversation with about the position.