Desktop Support Technician

Job Level
Entry-level position
Job Category
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

Description & Details
Garrison Forest seeks a Desktop Support Technician to work as part of the Technology Department to provide practical user service and support to diagnose, troubleshoot, and repair hardware, software, and peripheral problems. The Desktop Support Technician provides installation of hardware and software applications. They are knowledgeable about network devices, switches, routers, patch cables, servers, administrative stations, network closet wiring and installation procedures. Willingness to function as a member of a team is crucial. This position supports 700+ devices for approximately 850+ students, faculty and staff.

Requirements & Responsibilities:

- Excellent oral and written communications.
- Self-motivated and the ability to work independently.
- Excellent organizational skills.
- Ability to interact with users of varying degrees of computer savvy and age groups including students, faculty, senior management.
- Assistance with or coordination of implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.
- Setup for new hires: configure desktop/laptops, printer access, email, and educate new users on IT processes.
- Installation and repair of operating system and applications on desktop, laptops.
- Support, testing, and troubleshooting of hardware, software and OS problems.
- Carefully document processes and procedures.

Qualifications & Experience

- 1-2 years previous experience supporting desktop and network operating systems, desktop, laptop.
- CompTIA A+ Certification.
- Degree in Information Technology/Computer Science or equivalent related work experience.
- Hands-on hardware and software troubleshooting expertise (including Windows, Apple and IOS devices).
- Ability to adapt and learn new technologies.
- Self-motivated and directed, with the ability to prioritize effectively and execute tasks.
- Working knowledge of current client and server software including:
- Windows Server 2003 R2 or higher
- Windows 7 or higher
- Microsoft Active Directory
- Network protocols: TCP/IP, DNS, DHCP, etc.
- Imaging technologies (WDS)
- Anti-virus
- Microsoft Office 2007+
- Basic working knowledge of network infrastructure hardware including:
- Managed switches, routers, firewalls, wireless access points
- Network Storage Devices

Garrison Forest School is an independent girls’ day and boarding school located in the Greenspring Valley of Maryland, minutes northwest of Baltimore City. The school enrolls 625 students in Preschool (co-ed) through 12th Grade. To learn more about the school’s mission, program and strategic vision, visit our website ( Candidates from diverse backgrounds are encouraged to apply. Garrison Forest School is an Equal Opportunity Employer.
How to Apply / Contact
Send cover letter and resume to: Robert Ammons, Director of Information Technology, Garrison Forest School, 300 Garrison Forest Road, Owings Mills, MD 21117. Resumes may be emailed to: or faxed to 410-559-3107. No telephone calls please.