Director for Advising Technology

Job Level
Senior position
Job Category
  • Technology
Job Status
Areas of Responsibility
  • Systems / Operations

Department: 246101 - University College

Location: Raleigh, NC

Essential Job Duties:

The Director for Advising Technology will report to the Senior Associate Dean of University College and work collaboratively with the Associate Vice Chancellor for Academic Success and the Assistant Dean of University College to coordinate and manage institutional efforts to promote undergraduate student retention and persistence to graduation. Specifically, this position will be responsible for managing the implementation and utilization of the advising and analytics platform developed by the Education Advisory Board, Student Success Collaborative (SSC), which has been branded as the "Student Success GPS" at NC State. The director will also manage other advising technologies as/if adopted by the University.

The GPS platform is a retention management system that combines technology, research, and predictive analytics to help NC State positively impact degree completion outcomes for students. The position requires someone who can effectively communicate and collaborate with senior administrators, deans, associate/assistant deans, academic department chairs, faculty, professional advisors, and academic/student support office directors and staff. The Director will be the GPS lead trainer and subject matter expert.

The person in this role will also manage the EAB/GPS Leadership Team meetings and other implementation team meetings as necessary to successfully roll out GPS to campus constituents. This management will include setting and preparing the agenda, developing recommendations for campaigns, and gathering data from the GPS to track progress and support recommendations. The Director of Advising Technology will support professional and faculty advisors' use of the system to identify and advise at-risk students. They will work with academic/student support offices and advisors to develop effective intervention strategies. They will coordinate with the Registrar's Office regularly to ensure effective integration with the NC State Student Information System and other student success software systems. Occasionally, they may also be responsible for coordinating the functional roll out with the technological roll out by working directly with central IT.


  • Serve as project manager for GPS Implementation by providing support and advice to academic administrators and advisors campus-wide.
  • Manage GPS Leadership Team meetings, including development of agendas and tracking of actions.
  • Lead the implementation of GPS and its continual optimal use including early alerts, the continued refinement of the predictive model, and the collection, analysis and reporting of relevant retention data.
  • Develop strategies for strong platform utilization across advisors, faculty and other units. Work with users who are not using the platform to gain their buy-in.
  • Coordinate, implement and assess student success campaigns based on GPS data and collaboration with colleges, departments, and academic support resources.
  • Obtain and share data computed/collected via GPS with appropriate leadership, faculty and staff to inform decision making.
  • Regularly review best practice student success research from the Education Advisory Board and other sources. Share information and as appropriate. Utilize research to inform recommendations.
  • Serve as lead trainer for the SSC. Develop training materials and conduct professional development training such as workshops for faculty advisors to create and sustain a culture of developmental advising on campus.
  • Perform other duties as assigned.

Minimum Experience/Education:

Require post-baccalaureate credentials or a bachelor's degree plus alternative or equivalent professional training and experience may be substituted for the advanced degree on an exceptional basis.

Required Qualifications:

  • Experience extracting, analyzing, and compiling data using student information systems.
  • High level of initiative, attention to detail and organizational skills.
  • Proven interpersonal skills and the ability to collaborate with diverse constituents at all levels of the organization.
  • Excellent oral and written communication.
  • Comfortable summarizing, compiling, and interpreting student data and reports.
  • Able to work with confidential material and sensitive matters with integrity, diplomacy and discretion.
  • Ability to collaborate with a broad range of student support professionals and leaders to inform a more integrated approach to student retention
  • Willingness to work flexible and extended schedule including weekends and evenings when needed.
  • Demonstrated commitment to diversity, respect and inclusion.

Preferred Qualifications:

Terminal degree. Experience in a higher education environment, including academic advising, with SSC experience or other retention management system preferred.

Required license or certification:


Position Number: 00106795

AA/EEO Statement:

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at Degree must be obtained prior to start date.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.