Director III - Technology Infrastructure and Support Services

Job Level
Senior position
Job Category
Director
Sector
  • Information Technology
Job Status
Areas of Responsibility
  • Services / Service Management
  • Support / Help desk

Minimum Qualifications

EDUCATION AND EXPERIENCE Any combination equivalent to:

  • Education: Master's degree in computer science, business administration or related field, AND

  • Experience: Eight years increasingly responsible experience in the administration of information systems, including five years in a management position in the technology field.

LICENSES AND OTHER REQUIREMENTS 
Valid California driver's license

Comments and Other Information

THE POSITION
The Technology and & Data Services Division is recruiting for Director III - Technology Infrastructure and Support Services (Information Systems).

The Ideal Candidate

  • Has experience managing all aspects of technology customer support, including remote site support, helpdesk, network support, and related training.

  • Is able to strategically plan direct marketing and business development, especially in the field of technology infrastructure services (primary customer will be area school districts).

  • Has experience managing data center assets, including distributed data center environments.

  • Has experience designing and implementing disaster recovery plans covering information technology systems.

  • Has extensive experience managing large, distributed networks, including lit/dark fiber, ring and hub-spoke based.

  • Has extensive experience with implementing and managing server virtualization systems (preferably VMWare), storage array systems, backup.

  • Is proficient in implementing and managing Information Technology Security infrastructure systems including, but not limited to managed firewalls, threat protection, intrusion detection, and security incident management.

  • Is familiar with the implementation of IT security standards and controls (such as CIS or COBIT).

  • Can implement security policies, rules and guidelines.

  • Has experience with multi-platform IT Systems Administration, provisioning, and account management.

To learn more about this position, click here to view the job description.

APPLICATION PROCEDURES

The following application materials are required:

  1. Completed Governmentjobs.com Online Application

  2. Cover Letter

  3. Resume

The application and materials must be received by the final application filling date. Incomplete or late applications will not be accepted. If you are unsure if your application and all required materials have been received, please contact the recruiter for this position, prior to the filing date.

EXAMINATION PROCEDURES

Following the final filing date, the qualifications of all candidates will be evaluated. The most qualified candidates will be invited to participate in a panel interview with subject matter experts, tentatively scheduled for May 21, 2019. Based on the final scores of qualified candidates, Classified Personnel Services will establish a ranked candidate list. Selected candidates from the list will be invited to a second interview with the hiring authorities, tentatively scheduled for May 28, 2019. Candidates will be invited over email to participate in examination and selection steps, using the email supplied within their online applications, or as updated by candidates in their Governmentjobs.com master profiles. Therefore, it is recommended that candidates check their email at least daily.

RECRUITMENT CONTACT

For questions about the position or recruitment process, please contact:
Jonathan Munoz
jonathan_munoz@sccoe.org
408-453-6846

NOTE: Examination procedures are subject to change as deemed necessary by the Director - Classified Personnel Services. Candidates who test successfully for placement on the eligibility list may be certified to other related positions without further testing requirements, OR job posting announcements. The right is reserved to add, eliminate, or adjust testing steps and/or information on the posting, at any time, during the position posting and testing process, which may include, but is not limited to, further testing, inclusive to on-the job testing, recruitment, and recruitment extensions, which may be for less than 15 days, after an eligibility list has been certified, which may cause adjustments on the eligibility list, as evaluated to be reasonable or necessary.

ACCOMMODATION REQUESTS

Candidates who require reasonable accommodations for any test part must contact Classified Personnel Services (CPS) at least three (3) days in advance of the test date at 408-453-6845. Hearing-impaired individuals should contact the California Relay Service at 1-800-735-2929, then 408-453-6845. A failure to contact CPS within the specified timeline may result in an inability to accommodate.

EQUAL OPPORTUNITY EMPLOYER

The Santa Clara County Office of Education prohibits discrimination, harassment, intimidation and bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding, and pregnancy-related medical conditions) sexual orientation, religion, color, national origin, ancestry, immigration status, physical or mental status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (not union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance.

Please direct concerns to Anisha Munshi, Assistant Superintendent, Personnel Services

1290 Ridder Park Drive
San Jose, CA 95131-2304
anisha_munshi@sccoe.org
(408) 453-6841