Director of Information Technology

Job Description:

The Director, Information Technology Support, provides strategic and operational leadership for the planning, delivery, and continuous improvement of the College's technology infrastructure, support services, telecommunications and enterprise technology operations. In partnership with the Associate Vice President of Information Technology Services and other College leaders, the Director advances institutional goals through effective technology planning, cybersecurity governance, compliance, business continuity, vendor management and the implementation of innovative technology services and solutions. The Director leads and develops technical support staff, manages operational and capital resources, and promotes culture of collaboration, accountability, and exceptional customer service. By aligning technology services with the College's academic and administrative priorities, the Director ensures secure, reliable, and cost effective technology solutions that support student success, employee productivity, institutional effectiveness.

Job Responsibilities:

• Responsible for providing day-to-day planning, management, and administration of the College's Information Technology Support solutions; this includes research and development of proposed campus solutions, technical delivery, contract compliance, and effective resource management.
• Monitor and support institutional cybersecurity initiatives including risk management, vulnerability remediation, endpoint protection, access management, security awareness training, incident response and business continuity coordination efforts, and compliance with applicable regulatory requirements.
• Provide strategic oversight of cloud-based technologies, enterprise applications, collaboration platforms, and software-as-a-service solutions to ensure security, reliability, scalability, and operational effectiveness.
• Establish, monitor, and continuously improve IT service management processes, service level objectives, operational metrics, and customer experience initiatives utilizing industry best practices.
• Collaborate with institutional leadership to support compliance with applicable federal, state, and industry requirements including FERPA, GLBA, ADA accessibility standards, cybersecurity regulations, and College policies.
• Develop and monitor key performance indicators, operational dashboards, and service metrics t measure effectiveness, identify trends, and support informed decision-making.

Job Qualifications:

• Bachelor's degree required in Information Technology, Computer Science, Management Information Systems, Business Administration, or related field. Master's degree preferred.
• Minimum seven (7) years of progressively responsible information technology leadership experience.
• Minimum five (5) years of supervisory or management experience leading technical teams.
• Experience in higher education, public sector, or similarly complex organizations preferred.
• Experience managing enterprise infrastructure, cloud technologies, cybersecurity programs, technology support, ITSM services, and vendor relationships preferred.

Other Qualifications:

• Relevant professional certifications in cybersecurity, governance, project management, IT service management, collaboration technologies, cloud communications, infrastructure, networking, and enterprise architecture are highly preferred. Examples include CISSP, CISM, CGEIT, CRISC, PMP, CAPM, Agile, ITIL, Microsoft Teams Administrator, Azure Solutions Architect Expert, and CCNP Enterprise.