Director of Information Technology

RESPONSIBILITIES INCLUDE: 

Responsible for the GSAS server infrastructure, desktop computers, telecommunications, and related IT hardware. Ensures the integrity and continual operation of GSAS external services, including CRM, Drupal, and VM infrastructure. Responsible for deploying, monitoring, maintaining, developing, upgrading, securing, and supporting of GSAS IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals. Oversees the smooth functioning of IT and AV equipment in all GSAS spaces. Responsible for the ordering, acquisition, inventorying, and disposition of hardware and software. Works collaboratively with other University IT departments to deliver IT services and support. Provides expertise and support during system upgrades, installations, conversions, and file maintenance. 

Alongside the Associate Dean for Finance and Operations, establishes data requirements and designs, develops, produces, and maintains queries and reports to support GSAS business functions and data analysis needs. Supports the development of the GSAS CRM, including the creation of workflows, forms, entities, and elements. Writes custom code for CRM customization and integrates the CRM with other data sources using CRM connector tools. Provides recommendations to maintain and improve data integrity and works with GSAS offices to implement and track such efforts. Develops and implements all IT policies and procedures, including those for architecture, security, standards, purchasing, and service provision. Develops and maintains a business recovery plan. Manages compliance for administrative software licenses and with all relevant internal and external IT and data security policies. Communicates regularly with executive management and GSAS staff regarding IT issues. 

Analyzes business needs and recommends technical solutions. Provides expertise and support for GSAS on-line applications. Works with GSAS offices, particularly the Admissions Office, to develop, maintain, and troubleshoot electronic data feeds across various systems. Develops and implements custom IT solutions to GSAS business needs as required. Oversees the provision of end-user services, including help desk and technical support services. Ensures the creation and maintenance of all written IT documentation, including manuals, agreements, and documentation of modifications and upgrades. In conjunction with the Associate Dean for Finance and Operations, negotiates and administers IT vendor and consultant contracts and service agreements. Develops standard operating procedures and best practices. Works with GSAS staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation. 

Improves and acquires skill through self-training and approved courses. Keeps current with the latest technologies. Creates and maintains professional relationships within and outside Columbia University to assist with GSAS technology plans and personal skill development. Other related duties as assigned.  

Must be detail oriented, able to collaborate with a variety of people, and present a positive customer service attitude. Requires excellent attention to detail, good judgment, excellent organizational and project management skills, excellent oral and written communication skills, and strong interpersonal communication skills. 

Accuracy in handling detailed work and excellent follow-through required. Demonstrated organizational ability, including ability to work under pressure and on deadline. Sensitivity in handling confidential material required.  

**Interested individuals must supply a resume and a cover letter to be considered an applicant.**  

INFORMATION MANAGEMENT AND REPORTING (35%) - Alongside the Associate Dean for Finance and Operations, establishes data requirements and designs, develops, produces, and maintains queries and reports to support GSAS business functions and data analysis needs. Supports the development of the GSAS CRM, including the creation of workflows, forms, entities, and elements. Writes custom code for CRM customization and integrates the CRM with other data sources using CRM connector tools. Provides recommendations to maintain and improve data integrity and works with GSAS offices to implement and track such efforts. Develops and implements all IT policies and procedures, including those for architecture, security, standards, purchasing, and service provision. Develops and maintains a business recovery plan. Manages compliance for administrative software licenses and with all relevant internal and external IT and data security policies. Communicates regularly with executive management and GSAS staff regarding IT issues. 

TECHNICAL SUPPORT (20%) - Analyzes business needs presented by GSAS offices and recommends technical solutions. Provides expertise and support for GSAS on-line applications including the admissions and fellowship applications. Works with GSAS offices, particularly the Office of Admissions, to develop, maintain, and troubleshoot electronic data feeds across various systems. Develops and implements custom IT solutions to GSAS business needs as required. Oversees the provision of end-user services, including help desk and technical support services. Ensures the creation and maintenance of all written IT documentation, including manuals, agreements, and documentation of modifications and upgrades. Under the supervision of the Associate Dean for Finance and Operations, negotiates and administers IT vendor and consultant contracts and service agreements. Develops standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users. Works with GSAS staff to develop strategies and pla.ns to enhance client services, improve user effectiveness, and foster innovation.  

PROFESSIONAL DEVELOPMENT (5%) - Improves and acquires skill sets through self-training and approved courses to move forward with advances in technology. Keeps current with the latest technologies. Creates and maintains professional relationships within and outside Columbia University to assist with GSAS technology plans and personal skill development. 

Other relevant duties as assigned. (5%)