Director Of Information Technology

Standard University business hours

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Reporting to the Assistant Dean for Marketing/Communications and CIO, the Director of IT is responsible for directing the day to day operations of the Whitman School of Management’s Technology Services department. The Director of IT provides supervision and guidance to staff, assists staff in setting priorities, and delivers innovative, efficient, and effective technology services that enhance the operations and support the mission of the Whitman School of Management. The Director of Information Technology manages all projects and project teams that cross the marketing/communications/IT functions.

Applicants for this position will likely be competing with one or more strong internal candidates.

• BS/BA in Computer Science, Engineering or relevant field or equivalent combination of education and experience

• Experience leading teams in a higher education environment

• Expertise in at least one programming language, preferably C#, and scripting languages such as JavaScript

• Expertise in HTML/CSS

• Proven ability to translate and communicate complex technical concepts for a business and non-technical audience

• Demonstrated familiarity with accessibility standards such as WCAG 2.0

• In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework

• Familiarity with BI technologies (e.g. Microsoft Power BI, Oracle BI)

• Knowledge of SQL queries, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS)

• Proven ability to take initiative and be innovative

• Analytical mind with a problem-solving aptitude

• Responsible for the day-to-day activities of the Whitman IT Department, runs staff and project meetings and prepares reports for senior leadership

• Oversee planning, budgeting and staff development of the Whitman School technology services team to ensure the delivery of high quality services to the Whitman School community

• Provide technology support to administrative departments in the Whitman School

• Have a functional understanding of administrative areas and facilitate access to appropriate systems to support their processes

• Assist the Assistant Dean and Chief Information Officer in setting overall IT budget for the Whitman School

• Serve as the primary contact for department heads on computing related issues. This includes evaluating departmental needs and making recommendations for new or upgraded systems and equipment

• Monitor all technology-related expenditures for the Whitman School

• Serve as a liaison with ITS and overall IT community on campus to ensure that the Whitman School is up to date with University technology policy and implementations

• Manage all Whitman information technology projects, defining project scopes in collaboration with senior management, consulting with the appropriate managers to recruit project team members, managing project teams, and ensuring that deliverables meet or exceed business needs and are achieved on time and on budget

• Work with the Assistant Dean and CIO to set the direction of technology for the school

• Evaluate new and emerging technologies and their ability to meet both the teaching and learning needs of the school

• Define, coordinate and manage projects in support of faculty, team and university goals

• Consult with faculty, staff and students about technology to help determine the technologies best suited to meet their needs and goals

• Promote teamwork, cooperation and efficiencies both within the Whitman School and beyond

• Design and develop databases and applications that pool, extract and analyze large amounts of data to provide management with insights on the overall performance of the organization as well as information on markets and competitors in support of business intelligence efforts

• Lead web application development and integration of hosted and off-the-shelf applications with Whitman and SU information technology systems

• Responsible for development and maintenance of the institution¿s multiple web properties

• Design, build and deploy solutions

• Liaise with designers to decide on UI/UX elements (like graphics and navigation buttons)

• Maintain and support data analytics platforms

• Create tools to store data (e.g. OLAP cubes)

• Conduct unit testing and troubleshooting

• Evaluate and improve existing systems

• Collaborate with teams to integrate systems

• Develop and execute database queries and conduct analyses

• Create visualizations and reports for requested projects

• Develop and update technical documentation

• Work with departments and Central ITS on systems requests and modifications to existing systems

• Identifies, develops and manages solutions for the Whitman School in areas such as academic technologies, administrative systems, e-learning, and e-commerce, while also leveraging expertise, systems and infrastructure operated by the University’s central organizations and third-party vendors

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In addition to completing an online application, please attach a resume and cover letter for consideration.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

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