Director of Information Technology

Rutgers, The State University of New Jersey, is distinguished in its many
efforts to advance health and wellness, and its broad reach, diversity, and
expertise provides opportunities to address a wide array of health
challenges. The Institute for Health, Health Care Policy and Aging Research
(IFH) facilitates collaboration among the social and behavioral sciences,
clinical disciplines, basic sciences and related fields to promote research on
critical population health issues. Dr. XinQi Dong serves as the director of IFH
and brings together scholars across and beyond Rutgers into a vibrant
interdisciplinary network that advances high quality research in core areas:

• Behavioral Health

• Health Economics

• Social and Cultural Determinants of Health

• Pharmacoepidemiology

• Violence Prevention

• Health Disparities

• Aging Research

• State Health Policy

• Health Services Research

The Institute communicates with many diverse audiences, including Rutgers
faculty and students, government agencies (U.S. and abroad),
nongovernmental organizations in various regions of the world, industries,
foundations, and individual donors.

Rutgers, The State University, of New Jersey, is seeking a Director of Information Technology for The Institute for Health, Health Care Policy, and Aging Research. This position oversees Network infrastructure monitoring, incident & problem management, network equipment and infrastructure analysis and repair. The Director of IT is also responsible for network equipment configuration & service provisioning, support ticket management, IFH Call center and support services, and service outage communication.

Among the key duties of this position are the following: 

• Manages daily operations of Rutgers University IFH and provides expertise for functions supervised.

• Directs complex activities and lends technical assistance to others as needed.

• Develops and updates documentation of internal operating policies and procedures. 

• Serves as a primary source of information regarding network infrastructure health and incident analysis. 

• Coordinates, schedules, and participates in change management request approval. 

• Provides analysis of incidents for remediation, continuous service improvements, and reports

Information about the benefits provided to Rutgers employees can be found at: http://uhr.rutgers.edu/benefits/benefits-overview

• BS/BA in computer science, engineering or related field; or an equivalent combination of education and/or experience in IT. 

• Also requires a minimum of 5 years related IT experience.

• Demonstrable knowledge of problem and incident management, network monitoring, and service management applications. 

• Experience with organizing and supervising shift teams. 

• Ability to provide training and oversight for university personnel including IT staff, research faculty and staff.

• Experience as a technical supervisor or lead in a support organization or infrastructure

• Excellent analytical and problem solving abilities

• Excellent customer service and problem management skills

• Possess knowledge of University systems and protocols

• Strong overall understanding of Information infrastructure components

• Strong communications, consultative and interpersonal skills, including oral, written and presentation

• Demonstrated teamwork, collaboration, facilitation, and negotiation skills.

• Experience as a technical supervisor in call center environment.

• Experience with network management applications & protocols.

• Experience with service management applications & protocols.

• Supervise employees in the IT department

• Researching new products and keeping up with the latest technology innovations

• Recommending new systems and software to senior executives.

• Organize and implementing disaster recovery systems.

• Ability to understand complex network and system architectures.

• Possess excellent analytical skills and leadership skills to lead an IT team to support the organization’s needs.