Director, Instructional Technology & User Services

Job Level
Senior position
Job Category
  • Technology
Job Status
Areas of Responsibility
  • Instructional Technology

Job Description

The director is responsible for fostering an environment of innovative use of technology to improve teaching/learning for face-to-face classes, hybrid and fully online classes. This would be achieved through leading faculty development initiatives, working with Academic Affairs and appropriate committees to help guide/inform them on policy and program creation/implementation (e.g., Quality Matters implementation, being an advocate for mandatory faculty training/orientation, etc.).

The director will also provide technical and training leadership, planning, and support in the development and use of instructional technology as a College resource to support the technical pedagogical efforts of faculty and students in academic programs, in and out of the classroom, and to enhance the teaching and learning experience.

Essential Functions

  1. Provides college-wide training, support, and guidance in instructional technologies directly, and by managing the Academic Support Technicians.
    • Consults with faculty, Chairs and Deans to determine their instructional technology needs.
    • Provides leadership and support for distance education in program development and course design.
    • Conducts group and individual Learning Management System (LMS) training.
    • Conducts group and individual instructional technology training in regards to pedagogical use.
    • Directs and aids faculty in the development and use of online coursework and the use of technology as an aid to face-to-face teaching.
    • Performs faculty training and education (individually and in groups, on and off campus) on the use and operation of college instructional technologies.
    • Instructional design assistance with curricula for traditional, distance and web-based learning.
    • Develops support documentation for common functions and applications.
    • Conduct workshops on email, web systems, LMS, and Microsoft Office applications for students at faculty request.
    • Maintain College membership for Quality Matters (QM) and actively promote QM best practices for all online/hybrid courses.
    • Develops software application training curriculum aimed at minimizing level of required support.
    • Formulates and ensures compliance with any instructional technology standards to insure a uniform college-wide strategy.
  2. Through personal and industry knowledge, research new college, academic and instructional technology developments, make recommendations for the improvement of existing instructional technologies and the addition/upgrade of existing.
    • Develop, implement and track pilot instructional design and technology projects for applicability for further college use and development.
    • Researches new initiatives for integrating technology into the pedagogy.
    • Assists and encourages faculty to integrate technology into the learning environment.
    • Design, plan and track new computer lab installations and updates.
    • Provides reports to CIO for equipment maintenance.
    • Manages software licensing for college owned computers (except servers).
    • Serves as a member of the Academic Technology Committee.
  3. Responsible for the production and maintenance of instructional technology documentation and procedure manuals and providing guidance to faculty in producing and maintaining their own documentation.
  4. Responsible for overall supervision, performance, evaluations, job descriptions, and coordination of the team efforts of the Academic Technicians and the Help Desk Manager and Technicians employed in the units who aid and support faculty, staff and students for technical support.
    • Computer lab use, maintenance, and imaging.
    • Laptop and desktop computers use, maintenance, and imaging.
    • Desktop printers, and networked printers.
    • Instructional devices, such as, LCD projectors, SMART boards, SMART Podiums, student clicker devices, mobile devices, and other small instruction devices.
    • Print manager for computer lab printers.
    • Maintain WSUS and anti-virus updating.
    • Tier 1 and 2 support for the Learning Management System (e.g., Moodle).
    • Knowledge of Moodle System Administration is a plus.
  5. Responsible for operating budget tracking, purchases, and makes recommendations for future purchases of equipment and software for the campus community.
  6. In conjunction with the Chief Information Officer, IT staff, faculty, and administrators, aids in the development of the College's Strategic Plan for Technology.
  7. In conjunction with the appropriate College offices, prepare grant proposals and explore potential funding sources to support College instructional technology activities.
  8. Attend meetings and participate in various campus committees.

Supervision Exercised:

  • Directly supervises Academic Support Technicians, and Manager of the Help Desk and Technicians.
  • By the nature of the position, exercises indirect supervision of end users in the use, development and care of classroom and distance related information technology systems around the campus.
  • Serves as member of several campus computing committees, as requested.
  • Performs other duties and assignments as required.

Minimum Qualifications

  • Must possess a minimum of a Master's degree in Instructional Technology or related area;
  • Three years' managerial and technical experience in instructional technology, Learning Management Systems (Moodle), distance education, and faculty training (preferably in higher ed); instructional teaching experience, preferably on the undergraduate and graduate levels; supervisory experience, or equivalent combination of education and work experience as determined by the Chief Information Officer.
  • Experience in instructional technology teaching, planning and development.
  • Knowledge and experience teaching the use of a modern learning management system (LMS). Specific experience using and teaching Moodle preferred.
  • Required to interface will all members of the organization, being open to their suggestions and responsive to their perceptions of the needs of the organization.
  • Flexible and capable of acclimating to diverse situations and personalities.
  • Good working knowledge of Windows Operating Systems, Apple Mac and Microsoft Office.
  • Knowledge of TechSmith Relay, Digication, HTML, and Google Apps is highly desired.
  • Ability to invoke confidence, interface and communicate effectively with technical and non-technical personnel, administrative users, staff, faculty and students.
  • Must possess excellent oral, presentation and written communicative skills, be a quick learner, self-motivated, patient, and be able to work in stressful situations, and at times willing to work flexible hours.

How to Apply

Please submit cover letter, resume, three references and salary requirements to

No phone calls will be accepted. Review of applications will begin immediately and continue until the position is filled.

The College of Saint Elizabeth is an equal opportunity and affirmative action employer.