Director of IT Infrastructure

Job Level
Senior position
Job Category
  • Technology
Job Status
Areas of Responsibility
  • Information Technology

Designs and implements the strategy for the network reconfiguration universitywide, as well as integrates technology solutions in alignment with the university's short and long term strategic objectives, including recommending, developing and implementing process improvements, procedures and best practices related to the information technology infrastructure


Essential Job Functions

  • Establishes and executes a compatible enterprise-wide infrastructure and architectural plan aligned to the short and long term strategic goals of the university

  • Directs the strategy development, oversees the implementation and budget for the network reconfiguration universitywide including disaster recovery and systems availability

  • Oversees the university support structure to maintain defined service levels of networks, servers, workstations, operating systems, telecommunications and system software, resulting in stable, scalable and secure environments that are maintained utilizing project management standards, as well as, project governance and release management disciplines

  • Manages the utilization of data center, cloud infrastructure and backup sites, including preparing, maintaining and testing technology for disaster recovery

  • Manages the configuration of JWU technology components maintaining standardization across the platforms universitywide

  • Oversees the production support environment

  • Manages the university network, ensuring stability, band width capacity and network speed

  • Oversees storage, servers, email production and digital services network infrastructure

  • Works in collaboration with information security to align departmental activities and maintain system availability, security of university data and information, as well as, discovering, mitigating and documenting information technology risks

  • Works with university departments to ensure IT infrastructure adherence to JWU policies; in support of the above, develops and maintains departmental procedures and standards

  • Manages the successful delivery of infrastructure project support initiatives in accordance with project governance priorities and project management disciplines

  • Establishes a process to manage vendor relationships to streamline costs and develop vendor partnerships

  • Oversees infrastructure components inventory utilizing lifecycle asset management methods and tools, and effective change management processes, as well as maintaining, evaluating and updating appropriate technology documents and certificates

  • Researches and provides analyzed data on trends in new technologies, including storage architecture, capacity and response time

  • Oversees telecommunications expenses including land lines, VOIP, mobile devices and data

  • Prepares and monitors departmental budget including preparing monthly variance and forecasts

  • Supervises and develops the department staff, facilitating professional opportunities to improve individual capability and managing performance against job accountabilities, department goals and established university, campus and department policies and procedures

  • Performs other duties as assigned


Required Qualifications

  • Minimum of a bachelor’s degree

  • Significant amount of experience working in information technology infrastructure management and project management or in other related work


Preferred Qualifications

  • Bachelor’s degree or greater in information technology, computer science or a related field of study

Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.