Director of IT Operations

Job Level
Senior position
Job Category
  • Technology
Job Status
Areas of Responsibility
  • Systems / Operations
  • Information Technology

Under the general direction of the Chief Information Officer (CIO), the Director of IT Operations will provide oversight for the design, deployment and administration of network environments and equipment; desktop solutions and applications; telecommunications; help desk services and IT security management.  The Director of IT Operations will also assist in the development and execution of tactical and operational plans that supports the College's mission and strategic plan.  This includes continual service improvement, project planning, budgeting, vendor relations, and personnel management.                                                 

Supervisory Responsibility

The Director of IT Operations supervises professional staff.


  • Working with the CIO, serve as the lead in management of IT operations.

  • Explores, assesses and reports on new and emerging technologies that will improve quality and reduce cost of IT operations and services.

  • Ensures that project goals are accomplished and aligned with the operational and educational mission of the College.

  • Develops, proposes, implements and maintains effective policies and procedures for use in IT operations and security.

  • Ensures access, security controls and usage of applications and services are in accordance with college policies, applicable laws and best practices.

  • Ensures applications and services are accessible to persons with disabilities to the extent required by law, including the management of new or modified content.

  • Maintains effective working relationships and acts as the primary point of contact for vendors and solution providers within the operations area.

  • As directed by the CIO, negotiates acquisitions, service level agreements and vendor service agreements.

  • Manage IT security events; provide solutions to audit/security issues and provide data to substantiate security posture.

  • Plans, designs, implements, maintains and supports IT operations and security management within the College.

  • Provide coordination and oversight during planned and unplanned system outages and actively participate in the IT change management process.

  • Participate in information technology planning and annual budget processes.

  • Supervisory responsibilities required in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, training; planning and assigning projects/tasks; and appraising performance.

  • Performs other duties as assigned


  • Bachelor's degree in Information Technology or related management field.

  • Five years or more experience in the technology operations and security field.

  • Experience in securing e-commerce architecture.

  • Experience conducting contract negotiations and managing technology contracts.

Preferred Requirements

  • Experience in higher education preferred.

Qualifications & Skills

Job Requirements

  • Demonstrated management skills and ability.

  • Knowledge of networking systems, services, protocols, and server hardware.

  • Knowledge of Internet security and firewalls

  • Knowledge of anti-malware and anti-spam mechanisms

  • Strong understanding of TCP/IP and related networks.

  • Knowledge of data leak protection mechanisms.

  • Familiar with security controls and processes.

  • Project management skills.


Additional Information:

Offers of employment will be conditional based on the successful completion of a background check.

Schenectady County Community College does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, marital status, veteran status, gender or gender identify, disability, or age in admissions, employment, programs and activities.  As an affirmative action and equal opportunity employer with a commitment to promoting an environment of equality, inclusion, and respect for difference, SCCC encourages candidates who can contribute to this goal to apply.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the College's crime statistics for the past three years; and the availability regarding the College's current campus security policies. Schenectady County Community College's Annual Security Report is available here.

Application Instructions:

Please provide a cover letter, resume, SCCC employment application and unofficial transcripts.