Director of IT Operations

Job Level
Senior position
Job Category
  • Technology
Job Status
Areas of Responsibility
  • Systems / Operations
  • Information Technology

About SUNY Schenectady County Community College:

Schenectady County Community College (SCCC) is one of the State University of New York's finest two-year colleges located in upstate New York's vibrant and growing Capital Region, with easy access to Boston, NYC, the Adirondack and Catskill Mountains, Montreal and scenic Hudson Valley, all of which are just a few hours away. SCCC is a premier college that provides quality, comprehensive education for transfer, career, training and workforce development to a diverse population in a student centered environment. The College offers more than 50 transfer and career programs in science, aviation, culinary, music, and liberal arts, and serves more than 5,000 students. Schenectady County Community College offers an excellent benefit package including health care with dental and vision coverage, a choice of retirement systems, a deferred compensation benefit, an on-site child care program and Montessori School, professional development opportunities, and health club membership. We take pride in being an urban campus with a small town feel.

Job Description:

Under the general direction of the Chief Information Officer (CIO), the Director of IT Operations has shared oversight for the design, deployment and administration of network environments and equipment; workstation solutions; telecommunications; help desk services and IT security management.  The Director of IT Operations assists in the development and execution of tactical and operational plans that supports the College's mission and strategic plan.  This includes project planning, budgeting, vendor relations, and personnel management. 

Supervisory Responsibility

Supervisory responsibilities required in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, training; planning and assigning projects/tasks; and appraising performance.


  • Working with the CIO, serve as the lead in management of IT operations.

  • Explores, assesses and implements emerging network technologies that will improve quality and reduce cost of IT operations and services.

  • Ensures that project goals are accomplished and aligned with the operational and educational mission of the College.

  • Develops, implements and maintains effective policies and procedures for use in IT operations and security.

  • Implements access management and IT security controls in accordance with college policies, applicable laws and best practices.

  • Manage IT security events; provide solutions to audit/security issues and provide data to substantiate security posture.

  • Manages efficient Help Desk operations and processes.

  • Designs and implements data networking architectures/solutions that supports the business needs of the College.

  • Advance the use of telephony services using VoIP technologies.

  • Design and implement workstation management solutions.

  • Ensures applications and services are accessible to persons with disabilities to the extent required by law, including the management of new or modified content.

  • Maintains effective working relationships and acts as the primary point of contact for vendors and solution providers within the operations area.

  • Provide coordination and oversight during planned and unplanned system outages and actively participates in the IT change management process.

  • Participate in information technology planning and annual budget processes.

  • Performs other duties as assigned.                                          



Minimum Requirements

  • Bachelor's degree in information technology or related management field.

  • Five years or more experience in the technology operations and security field.

Job Requirements

  • Demonstrated management skills and ability.

  • Knowledge of networking systems, services, protocols, and server hardware.

  • Knowledge of Internet security and firewalls

  • Experience in securing e-commerce architecture.

  • Knowledge of anti-malware and anti-spam mechanisms

  • Strong understanding of TCP/IP and related networks.

  • Knowledge of data leak protection mechanisms.

  • Familiar with IT security controls and processes.

  • Knowledge of workstation management processes and solutions.

  • Familiar with telecommunications management.

  • Project management skills.

  • Experience conducting contract negotiations and managing technology contracts.

Essential Functions:

  • Ability to effectively communicate (both written and oral).  Bi-lingual a plus.

  • Able to sit for extended periods. 

  • Possession of a quality orientation and high attention to detail

  • Able to manage multiple tasks and priorities and easily adapt to changing situations.

  • Open to and able to work day, and occasional evening and weekend shifts.

  • This position is generally sedentary but may require some walking throughout the College, occasional lifting and carrying of tools and equipment exceeding 20 pounds.

  • Works within a professional office environment with occasional exposure office noise.  May work in close proximity to others.

Additional Information:

Offers of employment will be conditional based on the successful completion of a background check.

Schenectady County Community College does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, marital status, veteran status, gender or gender identify, disability, or age in admissions, employment, programs and activities.  As an affirmative action and equal opportunity employer with a commitment to promoting an environment of equality, inclusion, and respect for difference, SCCC encourages candidates who can contribute to this goal to apply.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the College's crime statistics for the past three years; and the availability regarding the College's current campus security policies. Schenectady County Community College's Annual Security Report is available here.

Application Instructions:

Please provide a cover letter, resume, SCCC employment application and unofficial transcripts.