Director, IT Project Management Office

Job Level
Senior position
Job Category
  • Technology
Job Status
Areas of Responsibility
  • Information Technology
Position Summary

Reporting to the CIO, the Director is the IT division’s project program manager, responsible for operation and management of the IT Project Management Office (PMO) and staff consistent with best practices models. Key responsibilities include: management of the university’s portfolio of IT projects; management of IT project managers within the PMO and embedded within IT departments; managing larger, riskier, high-profile, and longer term IT projects; directing the development and implementation of IT project management methodologies; configuration and operation of the IT Portfolio and Project (PPM) system; strategic planning and implementation for enhancing IT project management maturity; executing project activation and ongoing portfolio prioritization processes; and ongoing reporting of IT project activities. This is a highly visible position that has significant impact on IT deliverables and university objectives.

  • Leadership and management of IT Project Management Office (PMO).
  • Supervision of dedicated project managers across the IT division. Most project managers will be embedded within IT departments.
  • Management of the university’s portfolio of IT projects. This includes facilitating the planning and the prioritization of complex IT services that are typically university enterprise-wide efforts. These may have significant complexity across many functions, departments, and colleges. Projects may include significant business process and/or technology change.
  • Develop and maintain an IT level project delivery schedule/Gantt chart and projected project activations.
  • Coordinate and support IT project prioritization within the IT governance structure of campus-wide advisory committees and executive level oversight.
  • Direct the development and implementation of IT project management methodologies. This includes advancing IT’s project management maturity per benchmark PM maturity models; enhancing schedule and resource estimations, enhancing Total Cost of Ownership estimations; and stronger business case/ROI/VOI benefit analysis.
  • Ensure IT project management methodologies are followed across the IT division.
  • Direct the configuration and operation of the IT Portfolio and Project (PPM) system.
  • Collaborate with senior leadership on creating the underlying PMO strategy, success measures, project management maturity level/expectations, and performance feedback process.
  • Direct project completion success/satisfaction survey process.
  • Lead monthly IT division-wide project review.
  • Perform project management on selected “high profile” project efforts. This can include: benefit/cost analysis, project charter development, stakeholder identification, project scope definition, integrated project plan development, project team development, project status monitoring and corrective actions, procurements/vendor performance, issue tracking, executive steering team leadership, and overall management and leadership of the project.
  • Provide “dashboard” reports for executive management and other stakeholders.
  • Provide proactive engagement and consultation to IT department directors with respect to department projects, project management needs, and project performance.
  • Application administration for TeamDynamix project management software system.
  • Partner with various internal and external departments to ensure effective teamwork.
  • Participate on key IT Division leadership teams, including the IT Leadership Council and IT Change Approval Board.
  • Participate as an IT senior leader in the development and implementation of the IT division strategic plan.
  • Ensure project objectives and outcomes comply with division and university strategic directions and goals.
  • Other duties as assigned.
Minimum Qualifications

Bachelor’s degree in computer science, computer information systems, project management, or related field and 3-5 years of experience at exempt level; or an equivalent combination of training and experience.

  • A minimum of five year’s relevant work experience as project manager building, deploying, and supporting enterprise information technology efforts within a high functioning project management office with at least one year in a supervisory role or an equivalent combination of training and experience.
  • Commitment to client service with ability to set and manage client expectations.
  • Ability to analyze business data and procedures.
  • Proficient in various project management methodologies (Agile, Waterfall, etc.) and their appropriate application.
  • Knowledge and experience with project management governance processes and functions.
  • Knowledge of IT project planning/monitoring methodologies/processes, design, implementation and documentation.
  • Documented experience and evidence of improving IT project management processes.
  • Demonstrated evidence of skill in Quality Assurance and Quality Control, including quality audits and data trend analysis, such as control chart development and interpretation.
  • Experience presenting to and influencing across an organization.
  • Strong interpersonal and communication skills with demonstrated experience working with business/functional organizations.
  • Strong/excellent oral and written communication skills, including ability to compose and present business and technical material to technical and non-technical audiences.
  • Strategic and creative thinker with proven analytical and problem solving capability.
  • Self-motivation, ability to work independently and to manage projects through effective communication, including analysis and persuasion.
  • Proficiency in use of desktop PC applications.
  • Strong organizational skills.
  • High level analytical and problem solving skills, with a demonstrated ability to investigate complex issues and make informed decisions when written guidelines are not available.
  • Ability to manage multiple projects/tasks/assignments at one time.
  • Strong willingness to learn new technologies and lead change.
  • Knowledge and use of project portfolio/management software tools.
  • Can both lead and perform hands-on work.
  • Must achieve PMP certification within 18 months of starting position. WCU will provide resources and reimbursement for exam.
Preferred Qualifications
  • PMP certificate.
  • Extensive (10yrs+) relevant professional experience.
  • Successful experience and outcomes leading a PMO.
  • Experience supervising in a matrix organization.
  • Graduate degree.
  • Additional project management certifications.
  • Use and expertise in TeamDynamics project management software.
  • Documented progress in assessed project management maturity.
  • Demonstrated success in change management.
  • Business process analysis.
  • Experience with Six Sigma.