Director of IT Service Delivery

Job Level
Senior position
Job Category
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Information Technology
  • Services / Service Management

The, full-time, Director of IT Service Delivery is responsible for the oversight and management of all physically delivered IT services on campus. This includes, but is not limited to, computer deployment and support for classrooms, computer deployment and support for employees, projector, screen, and other AV and multimedia equipment for classrooms, labs, and other spaces, support for multi-campus classrooms, support for college events, and support for emerging technologies. The incumbent will supervise several sub-teams - A/V, Desktop and Device Management, Classroom and Emerging Technologies - and will be responsible for vision, strategy, and cross-training within and regarding these areas.

Salary Range: $64,510 - $84,847 (commensurate with experience)

Position will remain open until filled.

Bucks County Community College offers an exceptional benefits package that includes medical, dental, vision, prescription plans, 403B pension plan, life insurance, short & long-term disability, generous paid time off, tuition waivers, tuition assistance, wellness center, full service cafeteria and free parking on a beautiful Bucks County campus.


  • Bachelor's Degree in technology or related field and 4 years work experience.

  • Demonstrated ability to manage a team with diverse requirements and responsibilities

  • Strong vision relating to physical IT service delivery

  • Excellent communication and interpersonal skills

  • Experience working with array of devices, including desktops, laptops, tablets and other mobile devices, emerging technology hardware (e.g. VR equipment)

  • Experience working with multimedia and A/V equipment

  • Understanding of higher education technology environment and requirements