Director of Technology

Leadership of IT Department

• Participate with the administrative team in strategic and operational processes of Green Acres.

• Provide experience and expertise in IT strategic and operational planning: fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.

• Identify and articulate the infrastructure implications of IT issues and seek integrated solutions that, in addition to the needs of the academic program, will support those of the school’s business, advancement, human resources, alumni relations and other non-academic functions.  

• Recruit, organize, supervise, develop, evaluate, and retain assigned IT staff in accordance with Green Acres priorities, budgetary objectives, and personnel policies.

• Collaborate with the Educational Technology Committee, participate in developing and periodically updating a school-wide plan that addresses the IT needs of the School, both in terms of curriculum and instruction and administrative infrastructure.

Data Integrity and Cybersecurity

• Provide for the safe, secure, reliable storage and backup of Green Acres electronic data and keep current with how to respond to web threats, viruses and hacker activity.  

• Maintain a school-wide IT disaster recovery and continuity plan.  

• Research, develop, evaluate, and update policies, procedures, and guidelines related to data integrity and security.

Finance

• Assess and communicate risks associated with the School’s current and proposed investments in IT (including staffing, sourcing, and negotiating for purchase of hardware and software), and develop business case justifications and cost/benefit analyses for IT spending and initiatives.  

• Keep current with trends in the IT industry and evaluate emerging technologies; advise and educate administrative team on their competitive and/or financial impact.  

• Develop, track, and control the IT annual operating and capital budgets, and create technology cost forecasts that ensure that infrastructure remains current.

Training and support

• Collaborate with administration colleagues to provide training initiatives for technology users as appropriate. 

• Work with administrative team, provide IT resources for faculty and staff, and evaluate and develop specifications for hardware and software to meet their needs.

• Provide technical expertise as necessary and/or requested in support of IT applications used by faculty and staff.

• Provide support and leadership for the technology team.

Deliver essential IT services

• Maintain the functionality, security, and uptime of critical technology systems through oversight of service agreements and monitoring of IT systems performance.  

• Install, upgrade, and maintain the functionality of campus technology systems.

• Administer and support all school technology functions and IT systems

• Develop and manage relationships with third-party service providers that ensure the best possible service for the school.  

• Maintain and troubleshoot phone system and data lines.

• Maintain inventory and coordinate policy for distribution of technology equipment.

• Collaborate with administration and facilities staff on the technological aspects of maintaining a consistent level of building security (swipe cards, cameras, etc.).

Legal compliance

• Ensure IT system operations adhere to applicable laws and regulations

Communication

• Collaborate closely with all heads and staff to maintain awareness of and plan effectively to meet the evolving IT needs of the school.

• Meet on a regular schedule with designated members of the Head’s administrative team (Business, Advancement, Marketing, Admissions) to help foster an open, collaborative, responsive and innovative IT culture among non-academic departments at Green Acres.   

Management

• Support and foster the technology team

• Perform yearly evaluation

EDUCATION AND EXPERIENCE

• Undergraduate degree from an accredited, not-for-profit, college/university with major coursework or extensive experience in Technology, Educational Technology, Computer Science, Information Systems, or related field.  Master’s degree preferred.

• Seven years’ experience directing an IT operation, including supervisory experience. 

• Experience working in an academic setting.

REQUIRED TECHNICAL PROFICIENCIES

Networking
Active Directory (AD), Azure Active Directory (AAD), Backup Management, connecting Hybrids systems (enabling on-prem and of-prem services seamless integration), designing networks (high availability configuration to minimize downtime), DHCP, DNS, GADS, Firewall, Intune and JAMF from Casper, LAN/WAN, Mobile Device Management (MDM) and Mobile App Management (MAM), SaaS, PaaS on-prem and off-prem cloud hosting and configuration, VLAN, VPN, and Wi-Fi (including 802.1x with pass-through configurations allowing authentication w/NPS server).

Security
Advanced Threat Analytics (ATA), Advanced Threat Protection (ATP), AV software (Symantec, MacAfee, Defender, Raptor, and Aruba Airwave), Intrusion detection based on behavior management, and MS Security Center.

Software
Adobe Photoshop, Acrobat Pro, Lightroom, Google Docs, Google Drive, G Suite, MS Office 365 (Word, Excel, Outlook, PowerPoint, OneNote, Teams, SharePoint, Sway, Forms, OneDrive) Spiceworks, Tinker Cad, Veracross.

Phones
AVAYA, PBX, POTS, PRI, QoS, Twining, VOIP, voicemail.

WORK CONDITIONS AND REQUIREMENTS

• On-call availability.

• Sitting for extended periods of time.

• Vision to read small print and computer monitor.

• Dexterity of hands and fingers to operate computing equipment.

• Ability to work under pressure generated by the needs of the organization.

• Ability to work in spaces with high levels of noise and temperatures from servers and fans.

• Valid driver’s license, with no restrictions that would preclude driving on the job.

• Ability to lift heavy equipment