Director of Technology

Objective

To provide support and management for school-wide technology in a building with 80 staff and 130 student users. This individual will support innovative instructional practices amongst the faculty and work with all departments to promote the thoughtful evolution and integration of technology. The successful candidate will possess the technological expertise to provide various levels of technology support, from helping users with simple problems to being a thought partner to school leadership on long-term strategy around the use of technology.

Reporting Relationship

The position is responsible to the Head of School.

Responsibilities

Technical Support

Provide first-line technical support to teachers, staff, and students for hardware, software, and network-related issues
Troubleshoot and resolve problems with computers, printers, interactive whiteboards, and other technology devices

System Administration

Administer and maintain the school's IT infrastructure and devices, including user accounts, security groups, and permissions
Manage the software services for lobby security, emergency notification, curricular content syncing, and our database Blackbaud, which we use for our student information, learning management system, development database, tuition management, and financial aid
Manage system backups, ensuring data integrity and availability
Manage IT contracts, budgets, and invoices, and provide research and insights into where changes may be needed
Network Coordination

Coordinate with the school's Managed Network Provider (MNP) to support network infrastructure, including wired and wireless components
Collaborate with the MNP to optimize network performance and address connectivity issues for devices
Hardware and Software Deployment

Administer the deployment, configuration, maintenance, and security of computers, laptops, Chromebooks, iPads, digital whiteboards, and other school-owned devices
Install and update software applications, ensuring compatibility, security, and compliance with licensing agreements
User Training and Documentation

Conduct training sessions for teachers and staff on effectively using technology resources
Create and update documentation for common technical procedures and troubleshooting steps, always keeping an eye toward specific updates to functionality that could enhance operations and/or the user experience 

Security and Compliance

Develop, implement, and enforce security best practices to safeguard the school's digital assets
Stay informed about relevant compliance regulations and ensure systems adhere to data privacy standards
Lead development of policies for staff and students related to technology

Requirements

Education

Bachelor’s or Master’s degree, ideally in Information Technology, Computer Science, or a related field.
Certification

CompTIA A+ or equivalent is preferred
Google IT Support Professional is preferred
Microsoft Certified Technology Specialist is preferred

Technical Skills & Experience

Proven experience in technical support and systems administration, preferably in an educational setting
Familiarity with Google, Microsoft, and Apple operating systems
Proficiency in troubleshooting hardware and software issues
Knowledge of Active Directory, Group Policy, and network protocols
Knowledge of Google Admin and Microsoft Admin
Experience with system imaging and deployment tools
Ideal candidates will have experience with Blackbaud

Communication and Collaboration

Excellent communication skills with the ability to convey technical information to non-technical users
Strong collaboration skills to work effectively with teachers, administrators, and IT colleagues

Customer Service Orientation

A commitment to providing timely and effective technical support