Director, Technology & Analytics

Job Level
Senior position
Job Category
  • Systems / Operations
  • Technology
Job Status
Areas of Responsibility
  • Analytics / Assessment
  • Information Technology

Director, Technology & Analytics, has primary responsibility for 1) assessment of Campus Life programs and services, 2) analytics reporting, 3) software technology strategy and management, and 4) policy management.


This position:

  • Helps Campus Life units develop quantitative and qualitative assessment tools to collect and analyze data for existing initiatives, as well as future innovations focused on student learning and service delivery.

  • Serves Campus Life as data custodian, data manager, and supervises the production of analytics reports.

  • Works closely with the Office of Information Technology on budgeting, implementation, system enhancements and technical concerns.

  • Provides leadership implementing innovative applications and technologies in partnership with the Office of Information Technology that streamline and improve services in support of OCL’s mission and strategic goals.

Work Environment

  • Directly supervises one full-time staff member (Manager of Web and Student Systems)

  • Occasional evening and weekend responsibilities

Position Type/Expected Hours of Work

  • 35-Exempt

  • Project Leader/Advisor A

Salary Range

  • Commensurate with experience

Required Education and Experience

  • Bachelor's degree

  • Five years professional experience

  • Interpersonal communication skills and problem-solving capabilities

  • Ability to work with sensitive and confidential matters

  • Fast learner and a fast starter in a continuously evolving technological environment

  • Understanding of inclusion principles as they related to access and user experience

  • Knowledge of ADA requirements for web and software technology

  • Familiarity with software systems, content management systems, and assessment platforms

  • Demonstrated highly developed analytical skill. Expertise and experience in at least one report writing tool (SAS, BI, etc.) as well as advance Excel and Access expertise and experience

Preferred Education and Experience

  • Degree's in assessment, analytics, information systems or information technology

  • Experience in higher education

  • Demonstrated success and experience in continuous process improvement initiatives and professional knowledge of best practices in the field

  • Familiarity with student/case management software systems

Additional Eligibility Qualifications

  • Hiring offers for this position are contingent on successful completion of a background check


Current American University Employees:

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Contact Us:

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American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC