Director, Technology and Creative Services

Job Level
Senior position
Job Category
  • Technology
Job Status
Areas of Responsibility
  • All Areas of Technology


To provide leadership, vision, direction, and coordination of technology efforts and creative services for various programs and administrative units within University College. Direct the operations of the Technology, Media and Design area in University College, including development, coordination, facilitation, and evaluation of academic, programmatic and administrative computing technology, programs using distance and other technologies, and instructional media and technology services. Direct creative services for the college, including supervision of creative services staff. Reports to the Associate Dean, University College.

Additional Basic Function - if applicable:

The position responsibilities are approximately 70% technology related and 30% creative services related. The incumbent should have experience in monitoring budgets, managing multiple projects, and directing staff and student employees and a combination of experience in technology (broadly), assessment, web applications/multimedia development, graphic design, marketing, or related fields.

Examples of Duties:

Duties/essential functions may include, but not be limited to, the following:

Plan, direct, and provide leadership and execute special projects.

Work with Associate Dean, college directors and college staff to identify technology and training needs related to student success. Ensure that technology integration is in accordance with industry best practices.

Direct creative services (editing, graphic design, photograph) and production of strategic print and web-based communications, ensuring integration of key marketing messages and adherence to university-wide standards. Lead best practices for creative services including print, digital, web, mobile, and social media.

Serve as liaison to university offices and committees supporting technology use and creative services.

Develop, implement, and evaluate technology training efforts for staff.

Evaluate technology operations; research and evaluate new technologies and purchase recommended equipment; coordinate installation, maintenance, and use of equipment for the college.

Coordinate and execute a technology refresh program for the college.

Assist in the effective implementation of creative services and technology-based teaching and learning in other ways, as needed.

Provide budget development, resource reallocation, and resource deployment.

Provide direct supervision of unclassified staff and student employees

Perform related duties as assigned.

Additional Examples of Duties - if applicable:

Minimum Qualifications:

Bachelor's degree and five years of experience in a combination of areas such as: technology, assessment, web applications/multimedia development, graphic design, marketing, instructional technology, instructional design, or related fields; to include experience with monitoring budgets, managing multiple projects, and directing staff and student employees.


Knowledge Of:

Assessment and evaluation processes
Strategic planning
Research and innovations in education
Creative services
Staff development procedures and processes
Technical support and management issues
Technological change procedures, including current and upcoming technology trends in teaching and learning
Distance education technologies and processes
University structure; academic programs, budgeting, higher education issues, and personal computer applications

Skill In:

Developing and implementing a strategic plan
Organizing information and projects
Adhering to deadlines
Communicating effectively orally and in writing with technical staff to make effective decisions about technology and technology support
Developing and maintaining effective working relationships with technical staff, students, faculty, and administration
Providing leadership and direction for technology and creative services
Managing time and resources for a large college

Ability To:

Provide leadership and direction
Research, design and implement complex educational technology solutions
Analyze and develop a variety of problem-solving techniques to assess needs and the ability to determine alternative viable courses of action
Work independently and as part of a team in a self-directed manner
Multi-task while managing multiple projects and assignments to meet deadlines within budget
Implement staff training and problem solving
Possess considerable attention to detail and maintain a high customer-focus with contacts
Collaborate with diverse groups of constituents

Preferred Qualifications - if applicable:

Master's degree.


Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

Light work-Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects. Incumbent must be able to communicate with others. Incumbent may be required to travel from building to building frequently and off campus occasionally.

Working Schedule:

Additional Information:

Must pass a security check.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Diversity Statement

Kent State University is committed to the creation and nurturing of a diverse community of individuals through inclusive excellence. Diversity involves recognizing the value of differences and the inclusion of all members of the community including those that experience discrimination or under representation. This is a core value of the organization as we strive for a culturally diverse student body, faculty and staff that reflect the multicultural nature of Ohio, the nation, and our world.


The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.