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Posting Details

 

Employee Type CS-Classified Staff
University Title IT Entry Customer Support
Working Title Educational Technology Specialist
College/Area Elson S. Floyd College of Medicine
Department ESFCOM Administration
Department Link

Elson S. Floyd College of Medicine

Position Number 129174
Hiring Unit Information Technology
Work Location Spokane
Zip Code 99210
This position is in a Bargaining Unit No
Summary of Duties

The Elson S. Floyd College of Medicine (ESFCOM) at Washington State University is embarking on the accreditation and development of a next generation medical school designed to train students to be physician leaders, who innovate, adapt and discover in an ever changing healthcare landscape. The School is now inviting applications for the position of Education Technology Specialist.

The Educational Technologist is part of the ESFCOM Information Technology team and helps support learning via the use of innovative technology solutions.

Position duties include, but are not limited to: providing educational technology support and training for an array of medical education and classroom technology applications; collaborate with subject matter experts to implement technology that will enhance and elevate the educational experience and impact the quality of learning for students while reducing cognitive overload; independently perform consulting, design, maintenance, quality assurance, troubleshooting and/or other technical support work; continuous quality improvement initiatives in medical education; participating on innovative projects; and other duties as needed.

Additional Information

Competitive benefits available hrs.wsu.edu/benefits
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60% – Instructional Technology Support

Serves as subject matter expert for support, design, and maintenance of instructional technology including all medical education applications, Osmosis, Sketchy Medical, Explain Everything, Apple products, media systems and services, learning analytics, technology events and workshops, and E. Flo MD (learning and curriculum management system).

Provides complex technical support and maintenance including troubleshooting, answering questions, investigating problems, modifying programs and processes, making operational enhancements, etc., to end-users of ESFCOM software products.

Troubleshoots and resolves complex technology problems; keeps faculty, staff, and students apprised of support delays and expected time-to-solution.

Administers general use classroom technology operations. Provides high-level technical assistance during instruction sessions and collaborates with campus IT services on the maintenance of instructional technology equipment. Determines hardware and software requirements based on conducting analyses of end user or project need. Procures hardware and software to fulfill these requirements.

Schedules session recordings; ensures they begin and end on time, and monitors recordings to ensure that audio visual components are being captured.

Trains faculty and staff, and creates training documents as needed, on use of developed instructional technology solutions. Provides expert Instruction to customers one-on-one and in groups on effective use of software and equipment.

Takes all feedback about the instructional technology needs of the college. Provides strategic analysis in collaboration with Educational Technology Specialist 3 in researching solutions to specific items identified in feedback.

Provides feedback to internal IT team regarding learning platforms, applications, hardware, and other technologies.

Provides insights about emerging trends and industry standards for the development and delivery of courses.

25% – Instructional Design Support

Collaborates with and supports the Educational Technology Specialist 3 and the Senior Instructional Designer on the technical development and innovative delivery of courses using content provided by the subject matter experts.

Performs video-lecture creation, editing, and support technologies including the storage of files.

Assists with the creation and publishing of iBooks, Articulate Storyline, podcasts, or other voice-over-presentation tools and educational technology content publishing tools that are used in a flipped classroom.

Reviews and modifies classroom resources so they meet established requirements.
Conducts needs analysis and advises faculty and staff on how to apply instructional technology to their specific teaching style and for the delivery of an impactful and innovative educational experience.

Provides consulting for content structure and design. Provides feedback on development of coursework that pivots on technology in the classroom. Provides resources and feedback on best practices for course and content development for electronic environments.

Provides expert advice on how to improve accessibility in course and ensure that course materials are compliant with relevant legislation.

10% – Information Technology Support

Gathers customer service and equipment needs for medical education applications, hardware and software products, network infrastructure equipment, or telecommunications software or hardware. Attends fact gathering sessions, accesses and retrieves data, and analyzes problems. Solves problems with no assistance.

Responds to telephone calls, emails, web tickets, and in-person requests for technical support. Obtains concise problem information to resolve the problem.

Provides help desk technical support, and/or responds to trouble reports from users and identifies and resolves problems within their control. Performs component-level diagnostics to determine need for replacement.

Advises users on the use of systems, hardware, and software; researches product information.

Provides new employee technology orientation.

Assists other analysts on large projects. Serves on project teams as required.

Tests new releases of software/hardware. May assist other staff in testing software/hardware with large operational consequences or of the highest complexity.

Develops and conducts software application and system operation training for users such as explaining features and functionality; training users on use of applications; developing effective help screens.

Develops pro-active, customer-focused strategies to meet the needs of clients.

Interacts with other campus units on behalf of ESFCOM IT and the College of Medicine.

5% – Other

Participate on innovative technology projects and perform other related work as required.

Continually develop and enhance job-related knowledge and ability.
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The University

Washington State University (WSU) is Washington’s land-grant university with an overarching mission of improving the quality of life for all citizens — locally, nationally, and globally. As a comprehensive leading land-grant institution, WSU is committed to excellence in each of its research, teaching and outreach missions. With a focus on innovation, excellence, and accountability, continual enhancement of the quality, scope, and impact of research and educational endeavors are at the core of WSU’s strategic priorities.

The WSU campus in Spokane is located in the center of a developing University District downtown and enjoys a premier location along the Spokane River. WSU Spokane is the University’s designated health sciences campus and home to the Elson S. Floyd College of Medicine. The University offers graduate and professional degrees as well as some undergraduate completion degrees in many health sciences fields. Advanced degrees in criminal justice and K-12 education round out the offerings. The campus also hosts health sciences programs from Eastern Washington University.

WSU is one of only 115 public and private institutions recognized by the Carnegie Foundation as a “very high research activity” university. In addition to the Spokane campus, WSU has campuses in Pullman, the Tri-Cities, and Vancouver, with a developing campus in Everett; four research and extension centers within the state and extension offices in every county; and a Global Campus with online degree programs accessible worldwide. The University’s annual operating budget expenditures are nearly $1 billion.

The College

The Elson S. Floyd College of Medicine is Washington’s premier community-based medical school. It is named after the university’s late president, Elson S. Floyd. Dr. Floyd believed that Washington State University, as the state’s land-grant institution, should train doctors to serve all of Washington.

The mission of the School is to: Develop practical solutions to challenging problems in disease prevention, health care access and delivery; Train primary care physicians who will work in Washington and help alleviate a shortage of doctors, especially in rural and under-served areas; and Develop a strong research component, with faculty members who work on innovative projects, sharing what they know with students in classroom and research settings.

The City

Spokane is a major healthcare hub and the largest along the northern corridor of the United States between Minneapolis and Seattle. It offers the latest diagnostic and therapeutic care in all fields of medicine, and boasts four major hospitals, including Providence Health’s 644-bed Sacred Heart Medical Center. Complete with a rich cultural scene, historic neighborhoods, urban appeal, and easy access to four-season outdoor recreation, Spokane supplies a high quality of life for the nearly half million residents who live in the region.

Appointment Status Permanent
Job Appointment (FTE%)

100

Position Term in Months 12
Monthly Salary $4,474.00
Position Qualifications

 

Required Qualifications  
Additional Requirements

Bachelor’s degree in a related field, or equivalent education/experience.

Experience with learning management system(s) or online learning platforms and/or equivalent education/experience.

Preferred Qualifications

Two years of technical support in information technology, flipped classroom, and/or instruction design experience or equivalent experience.

Will this position require a background check? This position has been designated by the department to require a background check
Posting Detail Information

 

Open Date 07/10/2019
Close Date 07/30/2019
Open Until Filled No
Special Instructions to Applicants

At the time of application, please be prepared to submit a cover letter and resume clearly identifying how you meet the minimum and additional requirements. Within the online application, please include contact information for at least three professional (3) references.

EEO Statement

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521(v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

Posting Number 20135406P

SUMMARY

Location:
Washington
Job Category:
Specialist / Associate
Areas of Responsibility:
Instructional Technology
Job Level:
Entry-level position
Job Sector:
Instructional Technology