Educational Technology Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Technology
Job Status
Areas of Responsibility
  • Instructional Technology


Viewing technology in the context of work, scholarship and campus life, TTS is a university-wide service organization committed to delivering technology services that support Tufts’ mission of teaching, learning, research, and service. Understanding that IT enables innovation, TTS prioritizes holistic, human-centered design strategies to create timely and intuitive services, applications and tools that differentiate the Tufts experience.

Across our diverse and creative teams, we engage and focus our collective talent to strengthen Tufts’ strategic IT capabilities. To keep pace with our community’s emerging needs, we continue to evolve our competencies across four main families of practice, including Planning and Design, Service Delivery and Operations, Data Strategy, and Academic Technology. 

Thinking and acting strategically with technology occurs through strong partnerships and an engaged community. Additionally, for technologies to take on integral meaning to our work, we also need reliable and consistent support in using them. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile community and to enable the broadest possible access.

Come join our collaborative, flexible work environment, where leadership is valued at all levels of the organization, and opportunities abound to work with leading technologies and learn new skills.

The Educational Technology Specialist will work as a part of a team to develop, deliver and support online and blended programs at Tufts University.  This position is key to the successful design and support of online courses and programs at the University.  Duties and responsibilities include: Collaborate with faculty on the design, development, launch, and on-going support of online and hybrid courses.  Manage online course development processes, including tracking progress and timelines, reporting out to stakeholders, and ensuring that new courses meet internal standards related to interaction, accessibility, and faculty-student engagement.  Conduct course quality reviews, provide recommendations for course improvement, and promote best practices of teaching and learning with technology. Partner with faculty and videographers in the development and production of multimedia (including audio, video, and graphic production) for online delivery.  Coordinate and support live recordings and webinars (WebEx or Zoom) at the request of faculty.  Coordinate proctored exams for online courses.  In conjunction with the Service Desk, provide technical support and troubleshooting expertise to faculty, teaching assistants, and students.  Ensure that faculty are prepared with the technical skills needed to teach in online and blended modalities (both asynchronous and synchronous) through consultations, training, documentation, coaching and hands-on support.  Stay abreast of emerging technologies and their application to online instruction, and make recommendations to adopt and implement solutions as appropriate.  The position collaborates fluidly with professionals across the University who also support the work of faculty and students engaged in online learning, including student services, librarians, and academic administrators. 


The Online Learning Team offers university-wide support and services for online and hybrid programs and courses.  Current programs include a hybrid Master of Nutrition Science and Policy, Graduate Certificate Programs, and Summer Session Online courses.  Upcoming programs include a Master of Science in Engineering Management and pilot projects with Coursera.       



 Basic Requirements:

  • Bachelor's degree.

  • 3 years of experience in online course design, instructional design, development, and partnering with faculty support of online courses.

  • Experience with both enterprise and common 3rd party tools used in online courses, and the ability to quickly learn new technical skills. 

  • Multimedia production skills, such as video production and editing, or equivalent. 

  • Demonstrated ability to provide professional customer service and communication skills, including presentation skills and written communication skills, as well as superior collaboration skills. Ability to communicate skillfully with and translate between technical and non-technical faculty, staff, and students.

  • Demonstrated abilities in client support, technical troubleshooting, analysis, and problem-solving. 

  • Familiarity with best practices in higher education teaching, learning, and assessment and associated technologies and integrating this information into faculty development and consultation activities. 

  • Project management skills, including demonstrated competency in both guiding and contributing expertise to interdisciplinary teams. 

Preferred Qualifications:

  • Advanced degree in Instructional Design, Educational Technology, or equivalent.

  • Teaching experience.

  • Experience supporting classroom response systems, lecture capture technologies, and mobile device applications for teaching and learning.

Special Work Schedule Requirements:
Occasional evening or weekend work may be necessary to conduct the responsibilities of this position. Ability and transportation to travel to Tufts three campuses. 


An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.


Equal Opportunity Employer – minority/females/veterans/disability/sexual orientation/gender identity.

Primary Location: United States-Massachusetts-Boston

Job: IT (Information Technology)

Organization: Tufts Technology Services

Employee Status: Regular