Educational Technology Support Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Instructional Technology
  • Support / Help desk

Bishop O’Connell High School is seeking an Educational T echnology Support Specialist to primarily work with faculty to provide end-user support for LMS and related T eaching and Learning services, consults with the faculty on effectual use of educational technology across a range of instructional modes, and facilitates academic transformation through fusion of pedagogical and technological innovation. S/he takes initiative to investigate opportunities and challenges with existing and emerging technologies, resolve problems, propose strategies, and develop action plans with a vision for quality for the school’s digital learning environment. 

Duties and responsibilities: 

  • Provide support for faculty service requests and incident inquiries via in person and remote desktop for day-to-day operational support for instructors 

  • Coordinate with the Bishop O’Connell Professional Development Team to provide end- user support for teaching and learning initiatives 

  • Facilitate resolution of service requests, incidents, and problems for applications within scope including interaction with vendors as needed 

  • Participate in rotational schedule of support for students in the IT Student Support Center

  • Collaborate with Professional Development Team staff and multiple campus constituencies on projects to explore, evaluate, implement and assess current and emerging technologies and their effective application  

  • Create and maintain support documentation for IT Team 

  • Periodically act as IT support for Bishop O’Connell events during non-school hours, including weekends and long holidays. 

  • Identify and bring to management’s attention opportunities to improve the delivery of end-user support at Bishop O’Connell 

  • Actively participate in school-wide all hands meetings 

  • Identify opportunities for increasing personal skills that are appropriate for supporting the IT mission 


Specific Tasks and Responsibilities include: 

  • Basic troubleshooting and service for Windows and Apple computers, Chromebooks, and IPads 

  • Diagnose and repair wireless network connectivity issues for a variety of devices used by faculty and students 

  • Troubleshoot issues within the learning environment, including troubleshooting projectors, sound systems, and printers 

  • Develop resources such as tutorials, instructional aids, and screen videos to engage faculty with effective use of educational technology and online teaching 

  • Assisting faculty with Google Apps for Education 

  • Receive and properly inventory IT assets within Snipe IT Inventory System 

  • Be available during non-school hours for emergency technical support issues, such as serious power outages that require physical resets for school IT infrastructure


Minimum Qualifications:

  • Bachelor's degree in Educational Technology, Information Technology, Information Science, or related discipline from a college or university accredited by a U.S. Dept. of Education or internationally recognized accrediting organization OR a Bachelor’s degree and one year of experience 

  • Proficiency with Google for Education Suite 

  • Minimum of two years progressively responsible or expansive work experience in instructional design, educational technology, IT, web design, project management, and education 

  • Expertise with Microsoft Excel 

  • Capable of using Skype, Zoom, or similar conferencing tools 

  • Knowledgeable and competent with the features of Learning Management System service offerings such as Blackboard Learn or similar (e.g. Moodle, Canvas, Desire2Learn, etc.), including add-ons and LTI extensions 

  • Knowledge of multimedia tool capabilities such as Photoshop, Captivate, Camtasia, mobile apps, lecture/screen capture, and video content creation 

  • Familiarity with instructional design approaches and understanding of best practices related to technology-enhanced teaching and learning 

  • Excellent communication skills, including professional experience in the development and delivery of presentations, workshops and/or trainings in an educational setting 

  • Strong organization, time management, interpersonal, and communication abilities to carry initiatives to success 

  • Ability to work effectively both individually and in alignment with team and organizational goals


Preferred Qualifications:

  • Master's degree in Educational Technology, Information Technology, Information Science, or related discipline from a college or university accredited by a U.S. Dept. of Education or internationally recognized accrediting organization 

  • Experience supporting faculty in a teaching/learning environment 

  • Google for Education Certified Trainer 

  • Demonstrated experience administering Learning Management System service offerings 

  • Ability to successfully initiate, organize, lead/manage, and complete projects as part of a team

  • Familiarity with programming/markup languages related to online learning (e.g. HTML, XML, CSS, Java, JavaScript, etc.) 

  • Demonstrated use of development tools for creating interactive/eLearning content (e.g. Flash, Captivate, Camtasia, VoiceThread, Dreamweaver, etc.) 


This position is full-time, on-site in Arlington, VA. This position reports to the Director of IT Services and works closely with the Professional Development T eam. T he position is available immediately and includes health and retirement benefits through the Diocese of Arlington. T o be considered please submit your resume and cover letter to