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Position Information

Title: Emerging Technology Specialist  

Posting Number: 0605093  

Department: University Libraries  

Grade: G  

Job Type: Full Time,Regular  

Pay Type: Exempt  

Salary Range: Pay is commensurate with qualifications and experience, combined with an excellent benefits package.  

Major Duties

General summary: Designs, develops, analyzes, and maintains customer-facing information technology systems and services for the University Libraries in a distributed computing environment.

  • Researches, implements, and maintains innovative and technology-rich spaces in the Libraries.

  • Leads the Libraries' efforts to investigate, recommend, and implement new technologies and technology-rich spaces for student and faculty use.

  • Develops and delivers educational workshops and other means to better connect faculty, staff, and students with emerging technology and build competencies.

  • Serves as the resident expert with hardware and software. Works to assess user needs with future technology, and maintains a strong connection to users.

  • Provides strategic leadership for information technology support for the department.

  • Recommends, implements, and ensures adherence to operating policies and procedures, ensuring these comply with University standards and industry best practices.

  • Leads or collaborates with other Libraries' and campus IT staff on projects to improve capabilities and services.

  • Improves staff productivity and patron experience by analyzing, documenting, managing, and assessing back-end services related to client support.

  • Serves as top-level support expert within the Libraries and works with Libraries systems administration, campus IT, and vendors to resolve problems.

  • Ensures operational continuity of 24/7 services by remaining available to respond when needed.

  • Directs, hires, and trains student employees, sets clear expectations for their work performance, provides regular feedback, and performs all supervisor (of students) duties.

  • Represents Libraries IT Services department on committees, groups, task forces, and teams.  

Minimum Qualifications

  • Bachelor's degree in related field from an accredited institution, or a bachelor's degree in a non-related field from an accredited institution combined with relevant experience.

  • Five years' relevant experience.

  • Experience installing and maintaining hardware and software.

  • Strong interpersonal, written and verbal communication skills.

  • Must be available to provide system maintenance or end-user support outside of normal business hours.  

Desired Qualifications

  • Relevant industry certification.  

Required Applicant Documents

Cover Letter highlighting your qualifications
Resume
List of References  

Optional Applicant Documents

Other  

Special Instructions to Applicants

Internal applicants should use the Job Opportunity Transfer Application.

External applicants should use the Staff Employment Application.  

Additional Position Information:

Staff Compensation System pay grades and rates are available using the URL below: http://www.wmich.edu/sites/default/files/other/u152/2018/hr-staff-compen...

Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, GO TO:
https://www.wmich.edu/hr/enrollment-staff  

External Posting Date: 09-19-2019  

External Closing Date: 10-10-2019

Posting Date: 09-19-2019  

Internal Closing Date: 10-10-2019

Application Types Accepted

Staff Employment Application
Job Opportunity Transfer Application 

SUMMARY

Location:
Michigan
Job Category:
Specialist / Associate
Areas of Responsibility:
Information Technology
Job Level:
Entry-level position
Job Sector:
Information Technology