Help Desk Analyst

The Craig School is seeking a Help Desk analyst who can also assist with general network/audio visual support duties. This position reports to the Director of Technology and will provide front-line support the teachers, administration, and students. The position requires a focus on customer service, follow through/ prioritization, as well as the ability to escalate issues as necessary. The ideal candidate has experience in schools, a friendly demeanor, works well under pressure, and has excellent problem solving skills.

User Support/Academic Technology

• Primary point of contact for end-user support

• Assists in the training of end-users for various technologies

• Responsible for support of software including Microsoft Office, Google docs, and various assistive technology applications.

• Responsible for some end-user documentation, tech tips, how-to's, etc.

• Assists in prioritizing technology needs as they arise

Knowledge, Skills and Abilities

• Knowledge of a variety of hardware and software platforms

• Good troubleshooting capabilities

• Installation and configuration abilities

• Knowledge of Windows XP, 7, Mac OSX 10.7, iOS 7, 8

• Expert level knowledge of Microsoft Office

• Excellent people skills and customer service attitude

• Ability to perform repairs and upgrades on a variety of computers, and peripherals, operating on Mac and Windows platforms, as well as iOS devices

• Knowledge of Microsoft Server technologies (Active Directory, Group Policy..)

• Excellent analytical and problem solving skills; clear written and oral communication skills; focus on results and outcomes

• Must be self-motivated and have the ability to work individually

• Ability to lift 40 pounds

• Ability to work occasional after-hours school related events.

This candidate will also assist in various projects as they arise during the continued growth of our campus.

Salary & Benefits: This is a full-time, 12-month position. Salary is negotiable, commensurate with experience and/or qualifications.