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University Code

24212

University Title

Information Technology Specialist 2

University Job Family

Information Technology

ORP Eligible

No

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Retirement Plans

Posting Details

 

Recruitment Pool

All Applicants

Recruitment Type

Single Title

Scope of Search

Regional

Working Title

Help Desk Analyst

Position Number

567060

Position Type

Staff

Job Status

Full-Time

FLSA Indicator

Exempt

Employee Group

University Employee

Department

Office Of Research

Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities

The Office of Research and Innovation installs and maintains electronic Research Administration (eRA) software used for the submission, management and review of research related grants, contracts, and regulatory compliance data. The Help Desk Analyst will be responsible for providing level 1 IT service support for all Office of Research and Innovation personnel and systems. Systems support include desktop, network/infrastructure, and enterprise systems support for Office of Research technology initiatives. The incumbent will be required to attend technology user group meetings and other systems training sessions as assigned.

Minimum Hiring Standards

  • Knowledge of basic information technology principles and terminology

  • Knowledge of the latest versions of Windows and Apple desktop and mobile operating systems

  • Knowledge of enterprise level system applications, including mobile device management, systems patching, and computer imaging tools

  • Basic knowledge of Active Directory and Group Policy deployment strategies

  • Experience using G Suite cloud computing applications including, Gmail, Google, Drive, Smartsheet, Calendar, and File Stream

  • Experience with new machine provisioning and image deployment techniques

  • Basic knowledge of conference room A/V configuration including level 1 troubleshooting of computers, microphones, cameras, and software

  • Basic knowledge of the Microsoft Office suite, Internet Explorer, Firefox, Chrome, and Adobe products on both Windows and Apple platforms

  • Proven leadership skills, a self-starter with excellent written and oral communication skills

  • Ability to work in a diverse environment is required

  • Ability to manage tasks on multiple concurrent projects

Preferred Hiring Standards

  • Experience with the following scripting languages: Powershell, AppleScript, and VBScript

  • Experience implementing and managing Deep Freeze in a Windows 10 environment

  • Experience with current imaging and machine provisioning techniques and image deployment to Windows 10 computers

  • Bachelor’s Degree in Computer Science, Information Systems, or other related discipline preferred

  • Experience with either electronic grant submissions or protocol submissions is a plus

  • CompTIA A+, MCSA: Windows 10, Microsoft IT Support are a plus

  • Experience standing up and managing an enterprise level endpoint security system (ex. Sophos, System Center Endpoint Protection)

Required Licenses/ Certifications

 

Anticipated Hiring Range

40,000 - 55,000

Application Process/Additional Information

 

Campus

MCV Campus

Hours/Week

40

Normal Work Days/Hours

Mon-Fri/8AM - 5PM

Job Open Date

07/19/2019

Posting will close on or before

 

Open Until Filled

Yes

Job Category

Information Technology

Is this a restricted position?

No

Is this position eligible to participate in alternative work arrangements?

Yes

Sensitive Position

No

Resource Critical

Yes

SUMMARY

Location:
Virginia
Job Category:
Analyst
Areas of Responsibility:
Support / Help desk
Job Level:
Entry-level position
Job Sector:
Information Technology