Help Desk Support Specialist
Job Level
Entry-level position
Post Date
09/26/2016
Job Category
Specialist / Associate
Sector
Job Status
Areas of Responsibility
Mayfield Junior School is seeking an experienced technology support professional with a passion for education and working with faculty and students. The Help Desk Support Specialist is a member of the Institutional Technology department and reports to the Director of IT. The primary responsibility of the position is to maintain our school-owned fleet of approximately 170 laptops and desktops, provide technical support to about 100 faculty and staff, and support audio-video set ups for school events.
Essential Responsibilities:
- Administer the campus help desk system to provide daily technical support to faculty and staff
- Prepare, deploy and maintain Apple iMacs and MacBook Airs in computer labs and carts
- Provide front-line support of Apple and Windows desktops and laptops to faculty and staff
- Resolve technical support requests from faculty and staff
- Create and manage all enterprise system accounts for faculty, staff and students
- Deploy and maintain faculty and staff hardware and software
- Research applications and needs for updates, changes, and faculty and staff requests
- Manage the department’s event set up schedule
- Maintain all common area (gym, performing arts center) video and audio systems
- Provide occasional training with students, staff, and parents
- Work closely with other IT staff to ensure school technology systems are operating effectively
- Work with IT staff to install and maintain in-classroom video and audio systems, including AppleTVs
- Provide front-line support of network copiers and printers
- Assist with modifying and updating technical documentation, training documents, and reference guides
- Work with Performing Arts Department to schedule use of common area equipment
- Research and evaluate new technologies
- Work with IT staff on event set-ups, hardware maintenance, software updates, and other tasks as necessary
Qualifications:
- Extensive knowledge of Mac OS and general knowledge of Windows
- Exceptional troubleshooting and problem solving skills
- Ability to establish rapport with faculty and students with varying technical levels
- Experience with audio boards, microphones and video cameras
- Able to provide excellent customer service at all times
- Excellent communication and interpersonal skills
- Strong work ethic and professional demeanor
- Adept at working both independently and with a team
- Ability to work accurately under deadline pressure multi-task various projects
- Experience with DeployStudio, Munki, and Reposado a plus
- Experience working at a school a plus
- Apple certification a plus
- Occasional lifting of items up to 25 pounds
Please send cover letter, resume and salary requirements to: jobs@mayfieldjs.org.
No phone calls please.
Mayfield Junior School is an Equal Opportunity Employer.
No phone calls please.
Mayfield Junior School is an Equal Opportunity Employer.