Help Desk Support Specialist

Position Overview

Notre Dame Preparatory School, an independent Catholic school for girls in grades 6-12, seeks a collaborative, customer-focused technology professional to join our Technology Department.

This position offers an exciting opportunity to support a vibrant educational community while working with a wide range of technologies including classroom technology, audiovisual systems, cybersecurity initiatives, cloud services, infrastructure and user support. The school seeks applicants who reflect and support our commitment to educating young women to be loving, just, and wise.  

This is a full-time, 12-month, on-site position.

Position Summary

The Helpdesk Support Specialist provides technical support and exceptional customer service to students, faculty, and staff. This individual supports a wide range of hardware, software, classroom technology, network-connected devices, and cloud-based applications across campus.

Key Responsibilities:

Technical Support

• Provide Tier 1 and Tier 2 technical support for students, faculty, and staff while prioritizing responsiveness and follow-through. 
• Diagnose and resolve hardware, software, printing, network connectivity, and account-related issues within the Microsoft stack.
• Configure, deploy, maintain, and troubleshoot Windows devices.
• Support classroom technology including projectors, displays, document cameras, audiovisual equipment, and instructional technologies.
• Manage device imaging, software installation, upgrades, and asset inventory.
• Support copier, printer, phone, and voicemail systems.
• Maintain accurate documentation and ticket records.

Technology Operations

• Assist with cybersecurity initiatives, system updates, patch management, and security awareness efforts.
• Collaborate with vendors and managed service providers to resolve technical issues.
• Participate in technology implementation, upgrades, and special projects.
• Develop and maintain technical documentation, procedures, and knowledge base resources.