Help Desk Technician

Job Level
Entry-level position
Job Category
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

Responsibilities: The Help Desk Technician is a member of the IT Team and is responsible for the day-to-day functioning of the School’s technology, primarily at the Lower Campus. The Technician will interface with faculty, staff, students and occasionally parents. The ideal candidate is a self-starter, is able to multitask, and communicates clearly both in writing and verbally. The Technician assumes the following responsibilities:

Provide routine maintenance of desktops, laptops, iPads, interactive whiteboards, and peripherals, including updates, software upgrades, and hardware replacement.
Install and maintain additional technologies including, printers, copiers, phones, scanners, and other peripherals used by employees and students.
Provide technical assistance for faculty and staff and clearly communicate expected resolutions.
Design and implement user training to familiarize all users with current and future technology available on campus.
Resolve networking issues, wired and wireless.
Create templates for computer imaging and deployment.
Provide technical assistance and advice to students working in the technology classrooms and troubleshoot problems as they occur.
Implement long-range technology plan for the School in conjunction with IT Team.
Participate in annual budget setting.
Broadcast, film, record and/or provide audio visual support for school events (such as grade level performances, sporting events, assemblies et cetera) when requested.
Stay current on new trends in technology including the areas of operating systems (including mobile), office applications, image and video editing, etc.
Perform other departmental duties as required.