Help Desk Technician

8am-5pm, M-F

Bachelor’s degree highly desired with relevant experience or equivalent combination of education and experience .

• Provide technical support to university clients regarding university computer systems and software.
• Provide telephone, on-site, and walk in support to resolve questions related to hardware, software, network and connectivity issues for faculty, staff and students.

• Extensive knowledge of computer hardware and software including: Windows, MS Office, web browsers, Adobe applications, networked computing environments, TCP/IP, and e-mail.
• Demonstrated ability to provide excellent customer service.
• Ability to communicate effectively orally and in writing.
• Proven ability to use a wide variety of diagnostic tools to identify, analyze, and resolve hardware, software, and network connectivity problems.
• Ability to lift/move 50 pounds.

Experience supporting Mac OS X and mobile devices.

Occasional night and weekend work.

Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.