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Working Title Help Desk Technician
Position Number C00633
Posting Number C00178P
Type of Recruitment General Public
Pay Band 4
Is this position restricted? No
Work Location Radford
Division Information Technology-30
College/Unit Information Technology-E&G-300
Department IT-Help Desk-30093
Hours Per Week 40
Months Per Year 12
Academic or Calendar Year Calendar Year
Full Time/Part Time Full Time
If part time, enter Percent Time  
Work Schedule


Normal Work Schedule

8am-5pm, M-F

Physical Demands  
Posting Text


Contact Name for Applicant Sharon Ratcliffe
Contact Phone for Applicant 540-831-7167

Bachelor’s degree highly desired with relevant experience or equivalent combination of education and experience .

Job Summary
  • Provide technical support to university clients regarding university computer systems and software.
  • Provide telephone, on-site, and walk in support to resolve questions related to hardware, software, network and connectivity issues for faculty, staff and students.
Required Qualifications
  • Extensive knowledge of computer hardware and software including: Windows, MS Office, web browsers, Adobe applications, networked computing environments, TCP/IP, and e-mail.
  • Demonstrated ability to provide excellent customer service.
  • Ability to communicate effectively orally and in writing.
  • Proven ability to use a wide variety of diagnostic tools to identify, analyze, and resolve hardware, software, and network connectivity problems.
  • Ability to lift/move 50 pounds.
Preferred Qualifications

Experience supporting Mac OS X and mobile devices.

Hiring Range Payband 4
Posting Date 07/18/2019
Application Review Date 08/05/2019
Closing Date  
Open Until Filled Yes
Special Instructions to Applicants  
Employment Conditions Must have a criminal background check
Alternate work schedule

Occasional night and weekend work.

Required Licenses  
Describe other job related licenses and/or certifications  
Equal Opportunity/Affirmative Action Statement

Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

Reasonable Accommodation Statement

If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

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Organization: Radford University
Job Category:
Areas of Responsibility:
Support / Help desk
Job Level:
Entry-level position
Job Sector:
Information Technology