Help Desk Technician

Job Level
Entry-level position
Job Category
Technician
Sector
  • Information Technology
Job Status
Full-Time
Areas of Responsibility
  • Support / Help desk

Wildwood School is an urban, coed, college-preparatory, K-12 school in West Los Angeles recognized for its innovative practices, progressive pedagogy, and commitment to multicultural programming. Approaching its 50th anniversary, the school enrolls 750 students in three divisions on two campuses. Wildwood School’s deep commitment to ongoing professional development feeds a renowned Outreach Center that has provided programming for public and independent school teachers, administrators, and trustees in over 16 states and eight countries.

Position Description

Wildwood School seeks an organized and dedicated K-12, IT Help Desk Technician. It is an exciting opportunity to offer personal knowledge, skills, and experience to a progressive learning community. The Help Desk Technician is responsible for supporting users with a range of skills and troubleshooting various systems, databases, hardware, and software. This position also offers the opportunity to collaborate with our network administrator and specialized contractors on network related projects.

Primary Duties and Responsibilities

  • Participate in the distribution, deployment, and management of end-user machines and their respective images, including Windows clients, Apple clients, iOS tablets, Hexnode MDM, Blackbaud, and Configurator

  • Interface with various systems to ensure user access and connectivity to associated web services, file servers and email accounts, printing, and access

  • Assist in maintaining and organizing department records and asset records

  • Support AV set-up and support needs for key school events and board meetings

  • Coordinate and manage e-waste collection across both campuses

  • Provide tier 1 support for help desk services in a timely fashion

  • Collaborate with other members of the technology team to support the successful delivery of technology services throughout the school

  • Provide customers with outstanding customer service

  • Configure and program all phones including Polycom conference units

  • General working knowledge of Mitel VOIP system

  • Provide support for user issues with Blackbaud’s onCampus (school’s LMS/SIS)

  • Maintain printer and toner supplies throughout both campuses

  • Handle department deliveries and shipments

  • Other duties as assigned by the director of technology

Secondary Duties and Responsibilities

  • Ensure workstations have a computer, monitor, keyboard, mouse, phone, and any additional specialized equipment as needed

  • Monitor and program printers and copiers via web console

  • Order equipment and office supplies as requested

  • Meet with equipment technicians that come onsite; escort them throughout campus, and see them out

  • Provide support as needed

Qualifications

  • Minimum of 3 years relevant work experience in technology, preferably in an educational setting

  • Bachelor’s degree in Computer Science / Engineering / IT Systems field preferred

  • Computer Science certifications are a plus

Necessary Qualities

  • A tech enthusiast who stays current on both new technologies and improvements to existing ones

  • Someone who values honesty and integrity

  • team player who will support the tech projects initiated by other colleagues

  • A dedicated employee who prefers an early work start time

  • Excellent knowledge of Windows and Mac OSX client environments

  • Effective communicator, organizer, and consistent with maintaining documentation

  • Excellent attendance and punctuality

Physical Demands

  • Must be able to travel between both elementary and middle/upper campuses

  • Must be able to lift 40-50 lbs comfortably

  • Must be able to operate a computer and other related hardware 90% of the workday

Employment: 
This full-time position is year-round. Salary depends on experience. Benefits offered include, medical, dental, and vision.

To learn more about Wildwood School, visit our website at www.wildwood.org.

Wildwood School is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Wildwood School policy prohibits unlawful discrimination based on race, color, creed, sex, gender identity, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by federal, state, or local law or ordinance or regulation. Wildwood School also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.

The following persons have been designated to handle inquiries regarding the School’s non-discrimination policies, including its Title IX policy:

Employees Students
Alberto Duarte Karen Dye
Director of Human Resource Director of Equity and Inclusion
aduarte@wildwood.org kdye@wildwood.org

Wildwood School
11811 Olympic Boulevard, Los Angeles, CA 90064
12201 Washington Place, Los Angeles, CA 90066

For assistance related to Title IX or other civil rights laws, please contact OCR at OCR@ed.gov or 800-421-3481.

How to Apply

Mark Gutierrez
hr@wildwood.org