Help Desk Technician

Job Level
Entry-level position
Job Category
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

Wildwood School seeks an organized and dedicated K-12, IT help desk technician. It is an exciting opportunity to offer personal knowledge, skills, and experience to a progressive learning community. The Help Desk Technician is responsible for supporting users with a range of skills and troubleshooting various systems, databases, hardware, and software. This position also offers the opportunity to collaborate with our network administrator and specialized contractors on network related projects.


  • Participate in the distribution, deployment, and management of end-user machines and their respective images, including Windows clients, Apple clients, iOS tablets, Hexnode MDM, Blackbaud, and Configurator

  • Interface with various systems to ensure user access and connectivity to associated web services, file servers and email accounts, printing, and access

  • Assist in maintaining and organizing department records and asset records

  • Support AV setup and support needs for key school events and board meetings

  • Coordinate and manage e-waste collection across both campuses

  • Provide tier 1- support for help desk services in a timely fashion

  • Collaborate with other members of the technology team to support the successful delivery of technology services throughout the school

  • Provide customers with outstanding customer service

  • Configure and program all phones including Polycom conference units

  • General working knowledge of Mitel VOIP system

  • Maintain printer and toner supplies throughout both campuses

  • Handle department deliveries and shipments

  • Other duties as assigned by the Director of Technology


  • Ensure workstations have a computer, monitor, keyboard, mouse, phone and any additional specialized equipment as needed

  • Monitor and program printers and copiers via web console

  • Order equipment and office supplies as requested

  • Meet with equipment technicians that come onsite; escort them throughout campus and see them out

  • Provide support as needed


  • Minimum of 3 years relevant work experience in technology, preferably in an educational setting

  • Bachelor’s degree in Computer Science / Engineering / IT Systems field preferred

  • Computer Science certifications are a plus


  • A tech enthusiast who stays current on both new technologies and improvements to existing ones

  • Someone who values honesty and integrity.

  • A team player who will support the tech projects initiated by other colleagues

  • A dedicated employee who prefers an early work start time

  • Excellent knowledge of Windows and Mac OSX client environments.

  • Effective communicator, organizer and consistent with maintaining documentation

  • Excellent attendance and punctuality


  • Must be able to travel between both upper and lower campuses

  • Must be able to lift 40-50 lbs comfortably

  • Must be able to operate a computer and other related hardware 90% of the workday.


This full-time position is year-round. Salary depends on experience. Benefits offered include, medical, dental, and vision.

How to Apply

Qualified candidates may submit via email a letter of interest, current resume, references, and any additional documents to the attention of Mark Gutierrez at To learn more about Wildwood School, visit our website at