Help Desk Technician - A/V Coordinator

This 12-month position reports to the Director of Information Technology and provides direct technical support to faculty, staff, administration, and students. The Help Desk Technician is the first point of contact for faculty, staff, and students seeking assistance with technology issues. The applicant is expected to have the skills required to provide secure, efficient, and responsive support for hardware, software, and classroom technologies utilized by the school. The applicant will also be the lead person responsible for all audio/visual needs on campus. This includes the support, setup and maintenance of projectors and sound systems. This includes helping teachers in the classrooms, meetings and special events. Working knowledge and basic network understanding (LAN, DHCP, DNS,) required along with experience supporting iOS, Apple OS, Microsoft Windows, Office, Active Directory, Mobile Device Management software and Mac experience preferred. Strong analytical, problem-solving, and interpersonal skills are necessary. Work experience should include at least 2 years within a help desk or customer support role. Salary is commensurate with qualifications and experience.

Specific duties include but are not limited to the following:
Primary responsibility is user support and customer service.
Be available to users requiring technical assistance via e-mail, phone, and in-person.
Primary support, maintenance and repair of iPads, iMacs, PC’s, laptops, computer labs and printers.
Follow standard help desk operating procedures, which include tracking and resolution of all issues.
Support faculty and staff with A/V equipment for classroom use as well as school functions and events.
Work with Network Engineer and members of the IT department on projects such as network troubleshooting and hardware deployments.
Other duties as assigned by the Director of Information Technology.
General Requirements:
BA in Computer Science or a related field and 2 + years prior experience in IT.
In lieu of degree, combination of directly related experience and/or education totaling four years may be considered.
Apple certifications a plus.Friendly presence and helpful attitude; excellent interpersonal skills and ability to work well with others.
Good problem solving skills; ability to analyze, diagnose, and solve issues quickly and accurately, and independently research solutions.
Ability to handle constantly changing flow of traffic; be able to prioritize effectively during busy times, exercise patience and professionalism during stressful situations.
Ability to translate technical terms into non-technical language.
Have an excellent working knowledge of Apple OS and Apple iOS operating systems and common educational apps.
Please send all resumes and inquiries via email to dit@severnschool.com.