Help Desk Technician I

The Help Desk Technician I works with the IT team to ensure that Milken Community Schools’ teachers, students, administration, and staff are provided timely, accurate, and appropriate support in mission-critical information and technology.  This includes support related to computer systems, software, and hardware.  Support may be provided via phone, email, or in-person meetings with teachers, students, administration and staff.  All issues are resolved to the end user’s satisfaction.  This position provides one-on-one end-user training, as needed, troubleshoots and solves problems related to desktop computers, laptops, and different types of computers.

 

The ideal candidate possesses a High School Diploma and one (1) to three (3) years of directly related work experience.  Experience and training in a network environment and knowledge of network protocol is preferred.  He or she must be flexible and a creative problem solver.  The qualified candidate is team-oriented and committed to regular professional development, in order to maintain skills.

 

• Knowledge of Desktop hardware and software
• Mac OS X and Windows skills
• Good problem solving skills
• Good verbal and written communication skills
• Customer focus
• Team work ethic
• Good interpersonal skills
• Ability to work independently

The Help Desk Technician I is part of the Information Technology team, so s/he must be prepared to provide support to other members of that team, when urgent matters arise. The IT team at Milken supports teachers and administrators and there will be times when s/he will be called on to provide in-classroom assistance, as well as group training sessions on technology.