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Department: IT Department

FLSA Status: Salaried-Exempt

Reporting Relationship: Director of Technology / Executive Director of Technology

Purpose: Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Essential Duties and Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

  • Respond to queries either in person or over the phone.

  • Write training manuals.

  • Train computer users.

  • Maintain daily performance of computer systems.

  • Respond to email messages from employees and students seeking help.

  • Have good communication skills and be able to ask employees, students, and parents questions to help identify their problems and needs.

  • Walk employees and students through problem-solving process.

  • Install, modify, and repair computer hardware and software.

  • Clean up and reimage computers

  • Run diagnostic programs to resolve problems.

  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

  • Install computer peripherals for users.

  • Follow up with employees and students to ensure issue has been resolved.

  • Gain feedback from end users about computer usage.

  • Run reports to determine malfunctions that continue to occur.

Essential Skills:  

  • Microsoft Windows Server 2016 / 2019

  • Microsoft Windows 10

  • Help Desk Portal System

  • Google G Suite

  • Mobile Devices specifically Chromebooks and iPads

  • CompTIA’s A+ Certification

Requirements:

  • Requires prolonged sitting or standing.

  • Requires work on occasional evenings, weekends and on-call when needed.

  • Minimum 3 years as help desk technician with the above-mentioned skills.

  • BS in Information Technology or related field preferred.

Search Process:

  • Electronic submission of documents to Ms. Ragen McKinney (Mrs.McKinney@hermits.com), Director of Human Resources is required.

SUMMARY

Location:
New Jersey
Job Category:
Technician
Areas of Responsibility:
Network / Systems
Support / Help desk
Job Level:
Entry-level position
Job Sector:
Information Technology