Helpdesk Support Technician

SUMMARY:

The Helpdesk Support Technician is an entry-level position. This position is responsible for responding to first level helpdesk calls and emails, and escalating tickets to systems and network administrators as needed.

RESPONSIBILITIES:

Manage tickets and respond to customers in a timely manner
Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems
Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
Imaging both PC and Macs
PC and Mac desktop and laptop hardware and software support as it pertains to our current image
Maintenance of classroom technologies – projectors, audio equipment
Maintenance of lab computers and related peripherals
A/V equipment management and setups for events (speakers, microphones, conference phones)
Asset management (computers, printers, toners, A/V equipment)
Printer management (Multi-function copiers and LaserJet’s)
Availability for weekend and after-hour events
Additional related duties as assigned
REQUIREMENTS:

Working knowledge of desktop operating systems, various software applications and basic hardware for the PC, Internet technologies and products; basic understanding of electrical safety procedure.
Associates Degree and/or 3+ years in technical field
 Preference for applicants that possess the following technical skills:

OTRS (or other ticketing systems)
Proficient in Windows XP, Windows 7, and OSX
Demonstrable troubleshooting skills in Windows or OSX
Knowledge of Active Directory
Apple Training/Certification a plus
Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.

HOW TO APPLY:

To apply, please submit a letter of interest, explaining why you would succeed in this position, resume, 3 references and salary requirements via email to careers@mastersny.org (Adobe® PDF format preferred) and include “Helpdesk Support Technician” in the subject line.

This position announcement is intended to describe the general nature and level of work being performed by employees assigned to this job title and the education and skills required. This is not intended to be a complete list of all responsibilities, duties, and skills that are required or may be required in the future.

Background Screening: The Masters School conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

The Masters School actively seeks to forward diversity through its students, faculty and programs.

The Masters School is an Equal Opportunity Employer.

About The Masters School
The Masters School (www.mastersny.org) is a premier coed day and boarding school that engages 5th – 12th grade students with a challenging academic program in a welcoming learning environment. Located on 96 picturesque acres overlooking the Hudson River, The Masters School community takes advantage of both its access to the tri-state area plus its proximity to the rich cultural and educational magnet that is New York City. Both day and boarding students benefit from the resources, diversity and activities of Masters' 7-day campus and accessible, talented faculty and staff. From its exceptional academics, outstanding visual and performing arts, to championship athletic teams, the Masters learning experience prepares students for success in college, career and life.