Implementation Manager

Job Level
Mid-level position
Job Category
Manager / Supervisor
  • Systems / Operations
Job Status
Areas of Responsibility
  • Software


Veracross is a PE-backed leading provider of a SaaS-based school information system (SIS) platform for independent schools. Designed specifically to meet the unique needs of independent schools, Veracross combines the power of a truly integrated database with personalized, data-driven communication tools. To date, we have configured and deployed our system at over 250 leading private K-12 schools in over 20 countries through a powerful, leveraged, and elegant architecture unique in our industry.



An Implementation Manager leads successful implementations of the Veracross software through strong understanding of the Veracross software package, excellent project management skills, and effective communication (written and verbal). Projects are executed on time and on-budget, while fostering trusting relationships with implementing clients.


  • Lead consulting infused implementation projects across multiple Veracross modules. The process includes:

  • Department discovery: working with each implementing department to understand their workflows and needs.

  • Platform transition options consulting: Discovery-infused platform setup options presented, demoed, revised, and finally agreed upon.

  • Orchestrate successful change management, where tailored configurations are office-tested, revised, approved, and deployed.

  • Department workflow consulting: Model and document the ways the school's different departments will use the Veracross Accounting module across their first operational year.

  • Develops, coordinates, and executes project plans, task schedules, and resource activities to ensure on-time and effective project delivery

  • Collaboration with Implementation Engineers for system configuration and data migration

  • Writing custom functionality specifications for delivery to engineering after in-depth consulting with the client.

  • Leading direct training engagements for multiple school departments


  • 4-year college degree or equivalent experience

  • 2+ years of experience in technical project management, implementing Veracross, or other SAAS based software solutions.

  • Excellent written and oral communication skills to include comfort with public speaking, presentation delivery, etc.

  • Experience in Project Management, ideally in implementing software solutions.

  • Ability to make complex decisions and recommendations under limited direction and using a high degree of initiative and independent judgement

  • Ability to learn complex, enterprise level software systems at a level that supports teaching others

  • Ability to multi-task in a fast-paced environment

  • Problem-solving skills with ability to perform root cause analysis

  • Ability to travel up to 15% of the time