Information Technology Consultant

Job Level
Mid-level position
Job Category
  • Technology
Job Status
Areas of Responsibility
  • Information Technology

Requisition Number 105049  

Position Title Info Tech Consultant  

Job Posting Title Information Technology Consultant - Career  

Regular / Temporary Regular  

Working Title Information Technology Consultant  

Full / Part Time Full-Time  

Department CSM-Computing Support Services (117503)  

College / Division CSM-College of Science & Math  

Salary Range CSU Salary Range: $4,372 - $10,478 per month (Anticipated Hiring Range: $5,000 - $6,500 per month)  

Pay Basis Monthly  

Pay Plan 12-month  

Position Description


The College of Science and Mathematics is comprised of eight academic departments, including the School of Education. The college technical services team supports approximately 200 tenure and tenure track faculty, 175 temporary faculty lecturers and teaching associates, and 60 staff and administrators. Under the general supervision of the CSM Computing and Technical Support Team Supervisor and the direction of the Associate Dean this position works independently in support of CSM computing and technical services needs while ensuring excellent technical service college wide. In addition to providing technical support services to the college this position works collaboratively with faculty, subject matter experts, and support staff as a member of the CSM computing and technical support team to effectively utilize technology to enhance pedagogy and improve student learning. 

The Information Technology Consultant (ITC)-Career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. 

  • NOTE: To view the full position description including all the Required Qualifications click here 

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. Check our benefits website for additional information.  

Minimum Qualifications (Staff Only)

Bachelor's Degree and two years of relevant experience (additional qualifying experience may be substituted for up to two years of required education on a year-for-year basis). 

LICENSES, CERTIFICATES, DEGREES, CREDENTIALS: Possession of a valid driver's license or the ability to obtain by date of hire.  

Required Qualifications / Specialized Skills

  1. Proficiency using standard software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. 

  2. Working knowledge of Windows and Mac operating systems. Demonstrated ability to diagnose, troubleshoot and resolve computer software and hardware problems associated with these operating systems. 

  3. Knowledge of or ability to follow network administration and data administration procedures.  

  4. Knowledge of or ability to quickly learn information technology systems and/or applications, including campus wide systems and multimedia environments, access procedures, networks and/or databases.  

  5. Knowledge of or ability to learn local area network system configuration, protocols, and/or transmission media. 

  6. Ability to install, configure, integrate and modify applications, networks, and other systems. 

  7. Ability to understand principles of student learning and pedagogy. Ability to apply those principles using technology in the development of learning modules and support of classrooms and laboratories. 

  8. Knowledge of and ability to evaluate instructional software, courseware development, and multimedia applications. 

  9. Ability to collaborate with faculty and other professionals to analyze, plan and devise methods to improve student learning at the university level. 

  10. Proficiency with using standard software packages to develop and maintain web pages for instructional use. 

  11. Ability to learn new technology tools to facilitate student learning and support classroom and laboratory instruction. 

  12. Ability to analyze and resolve complex problems involving hardware, software and networking issues. 

  13. Ability to translate campus information security policy and standards into specific application risks and requirements. Ability to apply security models and frameworks to ensure appropriate application security. 

  14. Demonstrated ability to translate technological solutions into terms understandable by a variety of users from diverse backgrounds and varying levels of technical understanding. 

  15. Ability to apply consultative skills to assess users computing needs and provide appropriate support assessments. 

  16. Demonstrated ability to deliver formal and informal training for faculty and other users regarding the effective use of technology in courses, curriculum, and general program support. 

  17. Demonstrated ability to research and evaluate new technologies to meet a wide variety of user needs. 

  18. Demonstrated ability to handle confidential information appropriately and exercise tact, sound judgment, diplomacy, and discretion. 

  19. Ability to learn and apply requirements for ADA accessibility compliance. 

  20. Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. 

  21. Ability to interpret, communicate, and apply policies and procedures. 

  22. Excellent organizational and time management skills with the ability to set and assign priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. 

  23. Demonstrated excellent problem-solving skills, including the ability to independently apply technical judgment. 

  24. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. 

  25. Working knowledge of or ability to quickly learn University infrastructure, policies and procedures. 

  26. Demonstrated ability and interest in customer service and support of users.  

Preferred Qualifications / Skills

  • General knowledge of requirements for ADA accessibility compliance. 

  • Bachelor's degree in computer science, educational technology or a related field. 

  • Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.  


Special Conditions (Staff)


  • Must be willing to travel and attend training programs off-site for occasional professional development. 

  • Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. 

  • Must be able to successfully pass a pre-employment background and fingerprint check. 

  • Ability to move desktop computer systems and printers (up to 50 lbs) and work in confined spaces if necessary to support network connections.  

  • This position classification has been defined as exempt and is not subject to overtime provisions of the Fair Labor Standards Act (FLSA).  

  • The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

  • Retired CalPERS members selected for this vacancy must request and be approved for reinstatement from retirement prior to the start date. Employment of retired CalPERS members will typically be for 90 days or less and must be for work requiring specialized skills or for a bona fide emergency to prevent stoppage of business. 

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly, San Luis Obispo. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Note: Cal Poly cannot deny an applicant a position solely or in part due to a criminal conviction history until it has performed an individualized assessment and linked the relevant conviction history with specific job duties in the position being sought. 

Please note: Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Sensitive positions are those requiring heightened scrutiny of individuals holding the position based on potential for harm to children, concerns for the safety and security of people, animals, or property, or heightened risk of financial loss to Cal Poly or individuals in the university community. 

For health and well-being, Cal Poly is a smoke & tobacco-free campus. The university is committed to promoting a healthy environment for all members of our community.  

Pre-Employment Conditions (Staff) Background / Fingerprint  

Benefits Eligible More Information Yes 

Job Open Date 10-03-2018  

Job Close Date

Review Begin Date 10-22-2018  

How to Apply

To apply, visit WWW.CALPOLYJOBS.ORG to complete the required online staff application and apply to requisition #105049. Applicants will have the option of attaching a Cover Letter, Resume and three Letters of Recommendation via the online employment system. Applicants needing computer/internet access may contact Cal Poly Human Resources at: (805) 756-2236, for information on available resources. 

At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. 

Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer/minorities/females/vet/disability.